Operations Manager (Training/Learning Industry)

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

GP Strategies has an opening for an Operations Manager (Training/Learning Industry). This position supports one of our clients and is a full-time, benefitted, 100% remote position. This position will have approximately three-five direct reports.

SUMMARY: The Operations Manager will oversee and manage operational activities to support contracted learning services for a specified client within the North American region. The primary responsibilities include ensuring that all operations are efficient, effective, and aligned with both the company's and the client's strategic goals. This role involves close collaboration with various departments to streamline processes, improve performance, and provide leadership and direction to team members. Additionally, the Operations Manager will work across segments and practices with other GP Strategies team members to broaden client conversations and create additional revenue opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

* Operational Management: Oversee operations of all contracted services, ensuring compliance with service level agreements and internal targets.

* Client Stakeholder Management: Establish and maintain strong, positive relationships with key client stakeholders to ensure satisfaction and long-term partnerships. Address and resolve any conflicts or concerns raised by clients promptly and effectively, ensuring a high level of client satisfaction.

* Internal Stakeholder Collaboration: Collaborate with other regional leads, senior management, and cross-functional teams to align operational strategies and objectives.

* Communication: Serve as the primary point of contact for internal and client stakeholders, ensuring clear, consistent, and timely communication regarding project updates, performance metrics, and any issues that arise. Respond swiftly and proactively.

* Risk Management: Identify potential risks and develop mitigation strategies to ensure business continuity. Ensure all critical work activities are documented and cross trained.

* Financial Management: Conduct regular financial forecasting to predict future revenue and expenses. Collaborate with finance to adjust forecasts based on changing business conditions. Review/approve course pricing. Ensure timely and accurate invoicing for all contracted services. Ensure timely and accurate invoicing for all contracted services.

* Process Improvement: Identify and implement process improvements to enhance efficiency, productivity, and customer satisfaction.

* Strategic Collaboration: Work collaboratively with clients to identify opportunities for additional services and revenue generation, aligning with both the client's and the company's strategic goals.

* Team Leadership: Lead, mentor, and develop a team of learning consultants and LMS/training coordinators to achieve operational excellence and employee engagement. Monitor team utilization and make informed personnel decisions.

* Reporting: Prepare and present regular reports on regional performance, challenges, and opportunities to client stakeholders and internal senior management.

* Performance Monitoring: Track and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.

Basic Requirements:

* Minimum of 5-7 years of experience in operations management, with at least 3 years in a leadership role.

* Keen to learn and understand more about clients and their challenges/objectives and is passionate about associated topics within learning and development.

* Strong leadership, analytical, and problem-solving skills.

* Ability to manage multiple priorities, and adapt to changing business needs.

* Strong networking, collaboration, and teamwork skills

* Clear communicator and strong presentation skills.

Preferred Requirements:

* Project management experience

* Global team experience

* Broad knowledge of learning interventions

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including

pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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