Benefits Associate I

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Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we'd like to know: Are you FIS?

About the role:

This role will assist in the administration, communication and systems support of various employee benefits plans.

About the team:

This role at FIS is part of a high-functioning Total Rewards team that includes Benefits, Recognition, Compensation, Equity, Well-being and Performance Management. The Total Rewards team partners with business leaders and The People Office to provide best-in-class programs that are critical to offering a competitive benefits package for our colleagues.

What you will be doing:

• Processes Workday HRIS integrations to multiple benefit vendors, managing discrepancies and error resolution.
• Responsible for benefit payroll deduction file processing.
• Processes benefit funding files with spending account vendors.
• Verifies benefit dependent eligibility and qualified life events as needed.
• Answers email inquiries/tickets from employees regarding benefit verification forms.
• Assists employees with data issues related to benefit payroll deductions in partnership with benefit administrator for resolution.
• Works with vendor contacts to investigate data discrepancies and provide information in ad-hoc situations.
• Processes benefit invoices for multiple carriers and back-up reporting to FIS accounting partners.
• Assists with ad hoc reporting requests out of Workday HRIS and Benefit vendor systems.

What you will need:

• Typically three or more year's benefits/data files experience.
• Knowledge of the use of office equipment required by the position, e.g., personal computer, fax machine, 10-key adding machine
• Knowledge of general office procedures
• Skill in appropriate telephone and email etiquette
• Ability to read, comprehend, and interpret complex instructions, policies, procedures and correspondence
• Ability to maintain strict confidentiality of information, both verbally and in writing
• Ability to maintain a professional and courteous image
• Ability to compile and report business information
• Ability to accurately and efficiently type, format and produce reports, charts, graphs, and other general correspondence using Microsoft Word, Excel and PowerPoint software packages
• Ability to sequence and monitor multiple activities for self
• Attention to detail with reporting from multiple systems
• Ability to apply analytical and decision-making capabilities to apply benefit files
• Ability to prioritize work, handle details accurately and follow up with minimum supervision
• Ability to meet deadlines, to communicate effectively verbally and in writing and establish and maintain effective working relationships with employees, vendors and HR partners

Added bonus if you have:

• Experience working on data management/reporting.

What we offer you:

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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