ACH Operations Specialist III

Cadence Bank

Jan 12, 2025
Description What The Role Is The ACH Specialist III possesses detailed knowledge of all aspects of Cadence Bank's ACH processing activities (systems, procedures, etc.). Provides assistance to customers, bank employees and the ACH Operations Manager. Has prior ACH Operations experience, and is well versed in critical timeframes and processes relating to ACH item processing. Is responsible for the processing and verification of PEP+ ACH processing windows. How You will Make an Impact Assist internal employees and customers with ACH questions via email and phone Process and verify PEP+ Windows Setup of new Direct Send customers in PEP+ Maintain PEP+ Database Work with an internal ETL group for customers who exceed daily processing limits Assist with research for outstanding transactions on all ACH General Ledger accounts Process transactional tickets needed Assist in processing ACH request for returns Supply reporting information on transactional activity Perform other duties/special projects as assigned by the Manager Remain up-to-date and comply with NACHA Rules and Regulations Who You Are Ability to build strong partnerships with teammates and other departments Good computer skills, proficient in Excel and Google Strong communication, collaboration, and organizational skills Excellent work ethic with a strong ability to multitask Proactive in problem solving and responding to internal and external requests Knowledge of general ACH processing concepts Knowledge of PEP+ software required Minimum 5+ years prior banking experience required Minimum 2+ years prior ACH Operations experience required Ability to be able to adapt to change, work in a fast paced, detail oriented environment Knowledge of Cadence Bank systems, desired Develop a continuous program of self-education and improvement Abide by the policies and procedures approved by the Bank Regular and reliable attendance Works cooperatively with others If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Qualifications Education High School (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)