Software Technical Lead Manager

* This is a remote position; however, the candidate must reside within 30 miles of one of the following locations: San Francisco Bay Area, CA and Portland, ME.

About the Role/Team

The Global UI team within the Mobility Engineering organization is seeking an experienced UI Instrumentation, Telemetry, and Solutions Manager. This team manages customer engagement across digital platforms, creating a user-friendly environment for our products and services.As the team evolves, we aim to enhance our delivery of world-class features and interactions. Our diverse developers foster open, constructive discussions to implement innovative technical solutions.

We are looking for someone to establish a team that will guide, implement, and analyze UX-related behaviors of our UI and application workflows. The insights gained will be shared with product teams, engineers, and commercial partners to better understand user interactions. The ideal candidate will translate these insights into identifying new product opportunities, streamlining workflows, mapping user personas, generating test cases, and optimizing application performance.

How you'll make an impact

• Provide hands-on technical leadership to a team of engineers.

• Train, develop and mentor junior or new staff.

• Collaborates with the team to provide high level assessments of development efforts.

• Align with the team to identify improvements and upgrades that will reduce cost, improve stability, and increase performance.

• Partners with UX, Product and the Customer End to End Experience discipline to extract data from numerous sources in order to identify product and experiential solutions.

• Assists in establishing system performance metrics for our digital platforms that align with our strategic pillars, production performance and customer experience.

• Solicit, clarify, build and execute against defined outcomes.

• Assist in remediating critical production issues, while introducing solutions that allow for proactive notification and self-healing actions.

• Produce project related artifacts and ensure all efforts conform to established industry standards.

• Embrace and encourage innovation and disruptive ideas that enhance our opportunity to achieve our goals.

• Extract actionable insights from studying user interactions.

• Relentlessly improve our digital product experience.

Experience you'll bring

• Minimum 5 years working with implementation, management and analysis of UI measurements.

• Minimum 5 years experience working with monitoring and observability of an application's performance.

• Experience with building a UI Instrumentation team from the ground up.

• Experience developing tools with Google Analytics, Firebase, Pendo, Data Dog, Splunk, Ops View, ADO, Jira, Qtest, Robot to gather system and usage data.

• Demonstrated introduction of programs that leveraged interface data to create automated test cases.

• Demonstrated success of transitioning telemetry data into system enhancements.

• Ability to analyze data from a variety of sources and translate the learnings into the company's product vision.

• Experience working across organizations and departments to determine new frameworks and patterns.

Preferred Qualifications

• Experience with training software engineers.

• Experience in working with highly transactional, e-commerce and/or finance related industries.

• Ability to interact with customers, both internal and external.

• Experience with the product operating model.

If you are looking for a growing career - come be part of WEX today!