Product Manager III, Customer Data Platform

Location:
Remote, with a requirement to reside within 30 miles of one of the following locations: Portland, ME; Boston, MA; Chicago, IL; Washington, DC; Dallas, TX; or San Jose, CA.

About The Team/Role

Join our dynamic Customer Data Platform Digital Channels product team as a Product Manager III, leading the revolution in customer experiences through our cutting-edge Customer Data Platform (CDP). At Wex, we're not just delivering technology solutions; we're shaping the landscape for businesses to thrive in an ever-evolving environment.

Embarking on our mission to redefine customer engagement, the CDP is a key player. With strong executive support for data-driven initiatives, our True North vision emphasizes providing the right data at the right time, accelerating the journey to becoming a data-driven organization. We need a leader to drive the product roadmap, someone passionate about problem-solving and achieving actionable outcomes.

As a Product Manager III at Wex, you'll play a pivotal role in shaping the CDP's future. Our core values of collaboration and innovation guide us in delivering best-in-class solutions that delight our customers. Join us on this exciting journey, where your contributions will make a lasting impact.

How You'll Make an Impact

• Collaborate with Product Management, Customer Success, Sales, Marketing, and UX teams to understand product features and identify opportunities for improvement.

• Work closely with internal stakeholders to understand their data needs and translate those needs into user stories for Data & Analytics, technical, and engineering teams.

• Develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals.

• Be the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team.

• Monitor vendor performance and provide regular updates to senior management to ensure relevancy and accuracy.

• Deeply understand customer needs to define priorities, inspire the broader team, and deliver best-in-class experiences and enabling capabilities.

• Build the product roadmap, define user stories, and drive trade-off decisions.

• Identify new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively.

• Leverage qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results.

• Collaborate with Sr PMs, Analytics, Engineering, and Business Leaders to drive scalable data solutions.

• Define product strategy, create value, and impact the direction of products and the business.

• Present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups.

• Own the product end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects.

Experience You'll Bring

• Bachelor's degree in a relevant field (Business, Computer Science, or related) or related experience with 5+ years of proven experience as a Product Manager, specifically in managing Customer Data Platforms.

• Strong strategic thinking, analytical, and problem-solving skills.

• Excellent communication and interpersonal skills.

• Proven ability to lead cross-functional teams and deliver results in an iterative development environment.