Sr. Manager, Digital Center of Excellence

Location:
Remote, with a requirement to reside within 30 miles of one of the following locations: Portland, ME; Boston, MA; Chicago, IL; Washington, DC; Dallas, TX; or San Jose, CA.

About the Role

We are seeking a visionary leader to elevate and lead WEX's Digital Center of Excellence (CoE). This role will be responsible for driving the transformation to a product-centric operating model, aligned with best in class product and software development principles across our organization.

The ideal candidate will be both a strategic thinker and an execution-focused leader, enabling WEX's transition to a more agile, customer-focused, and scalable product culture. You have demonstrated experience in leading large-scale transformations, moving organizations from project-based to product-based operating models. You are passionate about developing and mentoring product managers and digital teams (Data & Analytics, Design, Product Marketing, Innovation Incubator), ensuring they have the tools, skills, and mindset necessary to drive continuous innovation and customer-centricity. This role will report into the Director, Innovation & Enablement as a key enabler to the Chief Digital Officer and associated Digital teams.

How You'll Make an Impact

• Lead WEX's transformation to adopt and live the product operating model, focused on increasing product development velocity and time to outcomes

• Translate the product operating model best practices into a roadmap for implementing a scalable product operating model including defining and developing key tools, artifacts, and processes and the path to become a top quartile company.

• Build and maintain a framework for consistent product operating model excellence, including metrics, governance, and best practices, including a process for tracking progress against goals, employee engagement with training and measuring impact

• Develop and support the efforts to reimagine traditional product operating model practices with the use of AI, starting by focusing on product managers

• Own the change management process in partnership with HR to ensure smooth adoption of the product operating model across WEX

• Champion a product-driven, AI-first mindset across the organization, from strategy to execution

Experience You'll Bring

• 10+ years of experience ideally with 1-3 years of experience in product management; experience in AI a plus

• Product Management Enablement: Experience enabling product managers, providing them with tools, processes, and guidance to succeed.

• Product Operating Model Expertise: Knowledge of product management best practices

• Cross-Functional Leadership: Proven success in partnering with engineering, design, and commercial teams to create a cohesive, product-driven culture.

• Change Management Expertise: Demonstrated ability to lead large-scale change initiatives, ensuring smooth adoption of new processes, mindsets, and ways of working within a complex organization.

• Strong Communicator: Ability to communicate both with senior leadership and across the organization, including strong slide-making and written communication / email skills

• Coaching and Mentorship: Experience mentoring product managers, helping them develop critical product management skills and foster ownership over their own product areas.

• Project Management: Experience taking strategy to execution, with a bias for action and sense of urgency.

• Technology and Tools Proficiency: Familiarity with modern product management tools and platforms that streamline product discovery, delivery, and measurement.

• Transform with AI: Expertise in leveraging AI to transform and optimize product management processes, driving efficiency, insights, and innovation through AI tools and methodologies.

Equal Opportunity Employer/Vets/Disability