Retail Service Representative (Booking Agent)- Chicago

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY:

The Retail Service Rep II will be part of our Internal Operations team, supporting the sales team and sales process within the Chicago market. This individual will be responsible for analyzing and checking sales contracts for accuracy, as well as managing data from the sales team. They will create customer accounts within the CRM system and coordinate across departments on a variety of tasks. Additionally, this person may work with local homeowners' associations to approve and coordinate the installation of our products.

PRIMARY RESPONSIBILITIES:

* Work closely with the sales team to review and verify accuracy of sales contract data

* Create customer accounts within Salesforce

* Work efficiently with local homeowners' associations - submit applications and navigate the approval process, requiring a high level of accuracy and follow-up

* Collaborate with other departments to complete tasks

* Data entry

QUALIFICATIONS AND SKILLS

* High school diploma or equivalent

* Strong computer skills and the ability to learn new systems

* Demonstrated ability to work and contribute in a team environment

* Strong communication and collaboration skills

* Sense of urgency, strong attention to detail, and high level of initiative

* Flexibility and positive outlook

*

CULTURE AND BENEFITS (include with all job postings):

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

* Medical/Dental/Vision/Life Insurance

* Health Savings Account contributions

* Paid holidays plus PTO

* 401(k) plan & contributions

* Professional development and tuition reimbursement opportunities

* Charity contributions

* Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

Compensation is a range $21-25.85 hr

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays to use at your discretion, as well as profit sharing (all benefits are subject to eligibility requirements).

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider reapplying to this position.