Assistant Dean of Students/Director, Student Care Services

Job Description

Typical duties may include but are not limited to:

• Develops and documents University-wide coordinated plan including processes to serve, support and advocate for students who have self-identified or who have been referred to Student Care Services for any issues or concerns.
• Communicates and conducts outreach representing Student Care Services to all campus stakeholders including students, staff and faculty.
• Develops regular reporting during the year for campus constituents and an annual report documenting themes of student concerns, statistics and recommendations to assist students with concerns.
• Serves as a convener of the Behavioral Consultation Assessment Team. Develops list of students of concerns that are submitted from various sources on campus. List includes a rating system of the level of concern. Coordinates timely information sharing withBCATmembers and ensures documentation including facts of the case and response to be taken is in Maxient.
• Identifies high risk cases and makes referrals to the Threat Assessment Team.
• Provides support and guidance to students seeking withdrawal from classes or returning to campus for various reasons such as hospitalizations. Coordinates and assists students with University policies and procedures when returning to campus after hospitalization or from post discharge aftercare.
• Oversees and maintains a system of follow up and documentation for students who have been referred to campus or community resources, including providing services to encourage compliance with recommendations.
• Maintains professional reports of interactions with students, including case notes, referrals provided, and follow up. Logs accurate notes into Maxient database.
• Works collaboratively with various departments and student service areas on individual action and support plans for students of concern.
• Works to build and maintain relationships with off campus local service providers, law enforcement, and health care providers to support students and supplement services not available at the University.
• Serves as a university point of contact for homeless students and/or emancipated minors.
• Consults with and guides faculty and staff managing complex student situations. Works well in highly sensitive and emotionally charged situations with a high degree of confidentiality.
• Recruits, hires, trains, supervises, and evaluates full-time employees, including Student Care Services coordinators. Maintains work schedules, timesheets, and payroll action forms.
• Assists in retention and assessment projects.
• Oversees communication management for students seeking medical withdrawal and late withdrawal from courses.
• Meets face to face with students, colleagues and others, to learn more about a student's wellbeing, resources needs, and plans.

Other Duties:

• Participates in University committees as assigned.
• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires either eight years of directly related full-time experience or, as an alternative, a Master's degree from an accredited institution in an appropriate area of specialization and two years of full-time experience directly related to the job functions.
• Professional full time experience in counseling, social work, or student affairs practice in higher education.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Access, and Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

• Master's Degree from an accredited institution in Student Personnel/Higher Education Administration, College Student Development, Counseling, Social Work, Psychology or a closely related field.
• Six years of professional full time experience in student affairs practices in higher education.
• Working knowledge of Maxient conduct software and Banner.
• Experience in similar position or Residence Life positions with on-call intervention duties.

Knowledge, Skills & Abilities:

• Knowledge of legal and policy issues impacting the work of Student Affairs Professionals including Title IX, Clery Act, CampusSAVEAct,FERPAandADA.
• Knowledge of assessment, risk management and violence prevention strategies and approaches and how to apply them in a university setting.
• Knowledge of maintaining professional electronic records and ability to use office equipment, personal computer, email, and university software/databases.
• Excellent verbal, written, and presentation skills.
• Ability to understand, relate and work with a student population with varying needs.
• Ability to meet deadlines and manage time efficiently in a fast-paced environment.
• Ability to quickly adapt to changing student needs, and multitask while maintaining organization and thoughtful interactions with colleagues and students.
• Ability to maintain composure when faced with crisis and/or high-stress situations.
• Ability to maintain confidentiality and appropriately handle sensitive communications with campus employees and external agencies.
• Ability to manage crisis intervention and assist in providing support during crisis incidents.
• Demonstrated ability and commitment to establishing and maintaining cooperative working relationships within a campus community and outside stakeholders.
• Ability to work well in highly sensitive and emotionally charged situations with a high degree of confidentiality.
• Ability to work evenings, nights, and weekends as needed.
• Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.

Pay Grade 19