Care Coordinator for MOUD Program

Responsibilities and Duties:

(65%) Care coordination for patients; Support MOUD providers with addiction medicine visits:

• Meet with all new patients during the induction to review the program's forms and offer care coordination for resources or support.
• Maintain an active suboxone patient panel within the EMR. Contact patients when prescriptions refills are due, and appointments are needed.
• Actively interact with patients who are experiencing a crisis. Use active listening to allow the patient to express their frustrations and validate their feelings. Apply solution-focused strategies to work with patients to create plans that meet their needs.
• Assist with managing all new referrals to the suboxone program, which may include registering new patients, explaining program guidelines and expectations to the patient, and scheduling appointments.
• Manage internal referrals through the EMR by reaching out to the patient and scheduling as appropriate.
• Available for warm hand-offs from providers to meet with patients who are still in the pre-contemplative or contemplative stage with their substance use. Use motivational interviewing skills to assist the patient in making an informed decision.
• Complete and submit prior authorization requests to insurance providers for prescribed medications, suboxone and others.
• Contact pharmacies, as needed, for patients when issues arise regarding any of their prescribed medications.
• Serves as the main contact person in the clinic for patients enrolled in the suboxone program.
• Updates care team, as needed, when any changes are made to the patient's care plan and document the changes in the EMR.
• Monitor transportation concerns and other access barriers for patients.
• Coordinate with outside agencies (i.e., treatment centers, probation officers, CPS workers, etc.) to support the patients.
• Assist patients in understanding the healthcare and managed care delivery system and act to resolve obstacles that prevent them from receiving adequate mental health care.
• Assist patients with following up on any external referrals to specialty services.
• Meet with patients who are actively in withdrawal and looking for detox services. Help with finding resources/open beds in outside facilities and coordinating admission as able.
• Provides information and resources to patients who are seeking treatment (residential or outpatient). Assists patients with scheduling if they have phone insecurity.
• Provide counseling to patients experiencing acute mental health/addiction crisis.
• Support patients through transitions of care (hospital to clinic, emergency room to clinic, clinic to treatment center).

(20%) Clinical research support; Documentation for reporting:

• Assist clinical research team with delivery of behavioral activation intervention and contingency management program.
• Meet with patients being seen by medical providers within the clinic to provide brief interventions for emotional health of social problems.
• Works directly with patients to set care goals and help create treatment plans including psychological and mental health needs.
• Documents appropriate information in the patient's medical record to ensure communication of the patient's needs to the treatment team.
• Document required program data, as needed, for reporting purposes.
  

(10%) Community engagement and networking with partners; maintaining list of community resources:

• Develop and maintain a working knowledge of community-based resources that are available to patients, including health insurance information, support groups, detox centers, discount medication resources, dual diagnosis treatment centers, housing services, food access, etc.
• Collaborate with outside agencies and clinics in the community who are starting suboxone programs to share best practice models/techniques.
• Advocate for patient needs within the University of Minnesota and UM-Physicians organizations, as well as the broader community.
• Regularly attend webinars and other trainings related to substance use disorders and new treatment options.
• Maintain a calendar of community events and forms, participate in recovery fairs. Update existing and create new information materials to share with partners for distribution.

(5%) Harm reduction and wound care kits:

• Provide Narcan education and training to patients and/or family members, as needed.
• Keep current with evidence-based practices and harm reduction strategies to be able to provide patient-centered, culturally responsive care.
• Create, stock, and distribute Narcan reversal kits and Fentanyl and Xylazine testing kits, complete with use education and information for local resources.
• Distribute wound care kits (i.e., for injection site infection) to community partners working directly with clients with SUD.

Anticipated Starting Salary: $28.36hr to $30.76hr depending upon qualifications and experience.

All required qualifications must be documented on application materials.

Required Qualifications:

• BA/BS plus at least four years of experience or a combination of related education and work experience to equal at least eight years.
• Interest in serving patients with opioid use disorder or other substance use disorders.

Preferred Qualifications:

• Masters in Addiction Counseling, Social Work, or related field, or Licensed Alcohol and Drug Counselor (LADC) with 2 years' experience.
• Knowledge and interest in serving patients with mental and chemical health needs.
• Experience in managing clinical care using an electronic health record.
• Knowledge of community resources and/or social service agencies.
• Experience in providing care coordination to a complex, diverse population.

The Department of Family Medicine and Community Health at the University of Minnesota was created more than 50 years ago in response to a legislative mandate to train primary care physicians. Since then, we have been leaders in transforming the specialty through education, research, and patient care. We are the academic sponsor of seven family medicine residencies-five in the Twin Cities, two in Greater Minnesota. We are involved in medical student education activities across the Medical School's two campuses: Twin Cities and Duluth. We sponsor five fellowship programs-sports medicine, hospice and palliative medicine, behavioral medicine, clinical informatics, and human sexuality- and offer continuing medical education opportunities. We are regularly among the top National Institutes of Health-funded family medicine departments. Our faculty are actively researching health disparities, healthcare delivery, and population health. More at https://med.umn.edu/familymedicine.

Pay Range: $28.36hr to $30.76hr depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• The University offers a comprehensive benefits package that includes:
• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, pharmacy, disability plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).