Student Services & Program Coordinator

The Student Services and Program Coordinator position plays an important role in the areas of student services, programming, and communications for the Pre-Health Student Resource Center. This position reports to the PHSRC Director of Communications and works as part of a collaborative team to provide support to pre-health students at the University of Minnesota. This position will have an opportunity to work flexibly in a hybrid environment (with approx. 40% time spent on-campus).The PHSRC has a wide range of communications strategies that are used to reach pre-health students and provide tips and timely information about health career exploration and application preparation. This position will be responsible for creating and sharing content on various communication channels including newsletters and social media, as well as supporting other aspects of departmental communications. This position will also manage development and execution of student-facing programming and large-scale events.

The Student Services and Program Coordinator position plays an important role in the areas of student services, programming, and communications for the Pre-Health Student Resource Center. This position reports to the PHSRC Director of Communications and works as part of a collaborative team to provide support to pre-health students at the University of Minnesota. This position will have an opportunity to work flexibly in a hybrid environment (with approx. 40% time spent on-campus).

The PHSRC has a wide range of communications strategies that are used to reach pre-health students and provide tips and timely information about health career exploration and application preparation. This position will be responsible for creating and sharing content on various communication channels including newsletters and social media, as well as supporting other aspects of departmental communications. This position will also manage development and execution of student-facing programming and large-scale events.

This role also manages the office's student services functions including departmental email, drop-in advising, appointment scheduling, and other administrative tasks.

Events, Communications, and Outreach (40%)

Student Events & Programming:

• Lead the planning, execution, and evaluation of large scale events, e.g. Health Careers Fair, Health Professional School Expo, etc.
• Contribute to the planning and execution of student events and workshops that support various parts of the health professional program application process, e.g. App Lab, Interview Workshops.
• Support ongoing environmental scanning to identify opportunities and create new programming to meet the needs and interests of pre-health students.

Communications:

• Collaborate PHSRC Director of Communications to deliver robust department strategic communications plan.
• Contribute to PHSRC social media strategy and execution.
• Prepare and distribute monthly PHSRC departmental newsletter; submit PHSRC content to other UMN listservs, etc.
• Create and update PHSRC communication materials using Adobe Creative Suite products, Canva, etc.
• Create and manage content for PHSRC website and other online educational tools, including regularly posting on the PHSRC Pulse blog.

Outreach:

• Represent the PHSRC at various on-campus events for students hosted by other departments, either at a contact table or by presenting content.
• Respond to and coordinate outside requests for speakers or event representatives from PHSRC, e.g. Office of Undergraduate Admissions, pre-health student groups, U of M Health Science Programs.
  

Student Services (30%)

• Develop a robust knowledge base that includes health professional program admissions requirements, application preparation, career resources, UMN campus resources.
• Serve as the first point of contact for students, students services staff, and visitors.
  • Oversee physical and virtual office operations that provides proactive and inclusive customer service.
  • Serve as the main contact for departmental phone calls and emails; train other staff or student staff.
    • Respond to a wide variety of questions and make appropriate referrals to help students and others in navigating: application processes, UMN policies, connecting with campus and community resources, etc.
• Support the office administrator to assure a proper and accurate student records system for pre-health students, including APLUS entries, appointment tracking, etc.
• Serve as a drop-in advisor for pre-health students, both virtually and in-person; schedule departmental drop-in sessions for all staff.
• Build and foster relationships across the undergraduate colleges and health science schools at the University of Minnesota; serve on University-wide committees as needed.
• Engage in professional development and service activities related to the role, within the University of Minnesota community and beyond.
  

Administrative Support and Calendar Management (25%)

• Provide support for the Health Professions Pathways Program.
• Coordinate with Pathways Program Managers on planning and execution of programming and events for Pathways students.
• Manage departmental calendar; point person for contributing to campus wide Pre-Health Events Calendar.
• Oversee PHSRC office meeting space and UMN room reservations; ensure space is assigned appropriately for student appointments, meetings, and events.
• Manage student appointment scheduling process using APLUS, Google Calendar, etc.
• Oversee front lobby and general office maintenance (organization, supplies, etc.).
• May supervise student workers who will support various front desk, communications, and student services tasks.
• Support PHSRC courses as needed.
  

Other Duties As Assigned (5%)

Required Qualifications:

• High School Diploma/GED and five years related experience to include project management. Coursework in a related field may substitute for some years of experience
• Ability to manage details, independently organize workflows, and meet deadlines
• Demonstrated ability to handle multiple tasks simultaneously and prioritize competing and time-sensitive tasks
• Demonstrated excellent interpersonal, written and verbal communication skills
• Experience in office management and/or customer service operations
• Proficient in Google Suite of applications, as well as Microsoft Word and Excel

• Familiar with University of Minnesota Twin Cities campus, or experience in a comparable university setting
• Undergraduate degree completed
• Commitment to equity and diversity, and building a welcoming and inclusive environment
• Prior experience working in a fast-paced, service-oriented, teamwork-driven environment
• Commitment to providing high quality and supportive customer service to clients with differing identities, needs, and experiences for in-person, phone, and virtual communications
• Capacity to organize well, take initiative and problem solve independently, yet work effectively in a team
• Familiarity with APLUS, PeopleSoft, or similar student tracking system
• Familiarity with design software or programs, e.g. Adobe Creative Suite, Canva, etc.
• Skilled in social media strategy development and implementation
• Project coordination and collaboration experience, including event management
• Willingness and ability to cross train and assist in other areas as assigned

The Pre-Health Student Resource Center (PHSRC) at the University of Minnesota serves pre-health students from all majors and colleges at the U of M as they explore health careers, build a well-rounded and competitive application, and apply for health professional programs. This is done through a variety of services such as credit courses, global seminars, large-scale events, drop-in advising, one-on-one coaching, online workshops, and other educational programming. For more information please visit our website - https://healthcareers.umn.edu/

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Please visit the Office of Human Resources website for more information regarding benefits.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Application Process:

Require resume and cover letter

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).