Dental Clinics Front Desk Scheduling Coordinator

Duties/Responsibilities
Customer Service:
Care for each Patient, Student, Faculty, and Staff, as they would like to be cared for by:

• Putting the patient first at every opportunity
• Listening to understand each patient
• Showing concern for each patient
• Acting individually and with others to meet each patient's needs
• Handling stressful situations with respect, concern, and in the appropriate manner to resolve the situation
• Greeting patients, students, staff, faculty and the general public in a pleasant manner
• Determining the nature and purpose of the visit and directing them to the specific destinations

Check-in

• Check in patients in an accurate and professional manner
• Identify and accurately collect co-pays or appropriate fees
• Familiarize with insurance claims
• Use computer-based systems to verify patient information
• Understand and communicate benefit changes to members, or refer to appropriate resource
• Communicate wait times in a diplomatic manner
• Direct patients to the appropriate care area
• Provide patients with appropriate forms, questionnaires, etc.
• Follows proper cash handling policies and procedures outlined by U of M.
• Collect fees from patients; calculate and give correct change, process payments received
• Review demographic and insurance information, HIPAA compliance, etc.

Appointment Scheduling

• Communicate provider and clinic availability in a professional manner
• Schedule appointments in an accurate and timely fashion using computer system
• Maintain knowledge of appointment scheduling practices, policies and procedures

Registration and Verification

• Complete the registration process including review of the registration information for completeness and accuracy. Obtain further information, if necessary
• Verify insurance eligibility, if necessary
• Enter patient data in an accurate, efficient, and timely manner

Communication/Administration

• Facilitate timely and accurate flow of communication between the clinic and scheduling coordinators
• Answer telephone and respond appropriately to the caller depending on the caller's needs
• Take and relay messages requiring follow-up to appropriate individuals
• Prepare records and materials for new patient appointments
• Assist with the clerical duties of the clinic, e.g., scanning, making copies, etc.
• Schedule new patients and order interpreters when needed
• Coordinate emergency schedule changes

Student/Patient Coordination

• Provide scheduling and administrative support to students and residents of the dental school
• Process appointment requests and patient/student transfers in a timely manner.
• Communicate clinic and scheduling policies in a diplomatic manner

The work hours are 7:45 a.m. - 4:30 p.m., Monday - Friday.
This position is 100% onsite.

All required qualifications must be included in the application materials

REQUIRED QUALIFICATIONS:

• Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of the above totaling four years.
• Must be able to communicate verbally and in writing; in clear, understandable English.
• Must have successful experience as a receptionist or in a customer service position with both over the phone and in person communication with a diverse patient or customer base.
• Demonstrated excellent customer service skills, attention to detail and thrives in a busy environment with many interruptions
• Must be a team player, collaborative and enjoy working closely with a small team on an almost constant basis
• Must have a positive and outgoing personality and ability to assist patients in a friendly and positive manner at all times.
• Demonstrated ability to function with multiple priorities and interruptions
• Regular and reliable attendance

PREFERRED QUALIFICATIONS:

• One (1) year of medical / dental clerical experience to include keyboarding experience and experience interacting with people (i.e. receptionist, switchboard, etc.)
• Experience scheduling patients electronically in a medical or dental office/clinic/hospital
• Extensive experience working with a diverse population and working with interpreters
• Experience as a Dental/medical receptionist
• Experience using data look-up and data entry functions on a mainframe or PC based computer system
• Demonstrated ability to organize work under pressure
• Demonstrated advanced oral communication skills
• Demonstrated advanced written communication skills
• Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus
• Experience scheduling patients electronically

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).