Asset & Wealth Management Operations-Associate-Chicago-Client Operations Support

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. For us, it's all about bringing together people who are curious, collaborative and have the drive to make things possible for our clients and communities.

YOUR IMPACT

We are seeking an associate level candidate to join our Client Operations Support team who demonstrates the ability to think critically, exhibit sound judgment and thrive in a fast-paced environment. In this capacity, you will help maintain our current systems and processes so that our business can deliver optimal client service as well as project managing deliverables for the Shareholder Services organization.

OUR IMPACT

Goldman Sachs Asset Management (GSAM) delivers innovative investment solutions through a global, multi-product platform. GSAM is one of the pre-eminent investment management organizations globally. Critical to the success of GSAM is our ability to leverage a global team of talented professionals to define solutions and lead change across the operational infrastructure.

Within GSAM, Shareholder Services is a global sales aligned service organization that provides high quality service and solutions to shareholders. Through their client service model, Shareholder Services enables distribution of GSAM investment products, provides consultative services, scale and controls, all with a focus on being accretive financially to the business.

Within Shareholder Services, the Client Operations Support team associate is responsible for ensuring the continued operation of business process and system functionality across Shareholder Services globally including identification of system improvements and process enhancements, definition of business requirements, and communication with technology and other internal and external teams.

HOW YOU WILL FULFILL YOUR POTENTIAL

As a member of the Client Operations Support team, you will be responsible for:

• Supporting Shareholder Services teams, vendors and clients with particular focus on system access/availability, data transmissions, and software/hardware upgrades.
• Oversee process improvement, maintenance and change initiatives throughout the entire project lifecycle including scoping definitions, requirements gathering, business requirement writing, process design, testing, and data analysis.

Primary Responsibilities:

• Resolve internal and vendor system issues that directly impact business operations and/or client interactions
• Oversee client FTP setup, testing, updates and resolve transmission issues
• Initiate vendor internal user setup for multiple vendor applications and banking portals
• Troubleshoot vendor application login issues
• Coordinate vendor hardware updates
• Recommend and drive process improvement to increase system robustness and mitigate risk of disruptions in operational workflows and client reporting
• Lead ad hoc projects within the Shareholder Services group

SKILLS & EXPERIENCE WE'RE LOOKING FOR

Basic Skills:

• Bachelor's degree required
• 1-3 years of financial services experience
• Exceptional communication, prioritization, organizational, time management and interpersonal skills
• Ability to work well under pressure, solve problems efficiently and multi-task in a deadline driven environment
• Demonstrates accountability and sense of urgency in achieving results/completing tasks
• Willingness to be a self-starter with excellent anticipation and strong analytical skills
• Attention to detail; strong Control/Risk mindset
• Exhibit sound judgment and integrity
• Exhibit a customer service mindset
• Flexible with hours (execute some after-hours testing)

Preferred Skills:

• Financial industry experience
• Project management experience
• Experience with business process improvement and business process design
• Familiarity with user acceptance testing methodologies
• Experience with Confluence, Jira, Excel, PowerPoint

About Goldman Sachs

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html