Service Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Engineer

Location(s): Austin, TX

• Completes broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customers equipment and systems among others (after PM100).
• Determines priorities of tasks and actions and schedules measures accordingly.
• Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.
• Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data repositories.
• Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100).
• Adheres to relevant processes and regulations.
• May manage sub-contractors and monitors delivery.
• May be involved in technical design and developments for service offerings.
• Impacts: Needs to consider processes and results, generated in other workflows and disciplines, implies conditions and environments, and values significance to contribute effectively to team results.
• Needs experienced level of analytical and distinctive conceptual skills to solve issues given, which may differ in size and nature.

• "Experienced Professional" These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target-oriented manner, and thus contributes to team results.
• Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles.
• Targets are short to medium term (best to be characterized as milestones), and achievements are monitored.
• They may provide functional advice to and integrate services of operational staff or semi-professional colleagues.
• Typically, these functions review to 3 to 5 years of relevant experience in their field of work and qualification.

• 3-5 years. Knowledge: Thorough professional know-how in one Sub Job Family, based on practical experience and theoretical foundation.
• Focus on applying and expanding acquired knowledge base. Application of knowledge in broader professional context.

• Proficiency in computers, Excel, and MS Office Outlook.
• Mechanical aptitude.
• High integrity and reliability.
• Basic electronic diagnostics and use of volt meters.
• Good communication skills.