RESEARCH SYSTEM ADMINISTRATOR #00070316

Informational Technology- Research

This is a professional, exempt, Information Technology position responsible for design, implementation, management and support of Linux workstations, and research instrumentation and devices. The successful candidate will analyze, document, install and maintain operating systems and servers, storage systems and other physical and software systems supported by the IT department. Providing excellent face-to-face technical support to both internal and external constituents is required. Due to the rapid change in this field, remaining current with emerging IT trends related to research computing and research support is expected. The successful candidate for this position will work well under pressure and maintain professional composure during high stress events. Outstanding communication skills are required.

Essential Functions

• Responsible for design, implementation, management and support of complex operating systems/platforms being supported
• Analyzes, documents, installs and maintains operating systems and servers, storage systems and/or other systems supported by the IT department
• Provides technical support to internal constituents
• Stays current with emerging trends
• Provides Linux Workstation Environment configuration, implementation and support
• Builds HPC desktop Windows and Linux machines; Tier 2 and Tier 3 windows workstation environment support
• Provides research instrumentation and workstation support configuration and maintenance
• Provides High Performance Computing cluster configuration, implementation and support
• Troubleshoots field hardware and software and helps users find solutions to their research technology challenges
• Consults with users for building non-standard machines such as HPC desktops to meet their workstation needs
• Supervises a small number of students, including coaching and mentoring, assigning tasks, approving timesheets, etc.; May make recommendations for raises for students who work directly with this position

Non-Technical Responsibilities

• Work well in tightly integrated team environment
• Provide excellent customer service
• Communicate effectively through verbal and written mediums
• Develop and present ideas, solutions, and various reports, both formally and informally
• Mentor fellow team members

Technical Responsibilities

• Consult with researchers on appropriate computing system design to meet the defined need
• Provide user support and training
• Documentation and training, including producing documentation on system use, configuration, and procedures
• Working with and training other group members as appropriate
• Training end-users through seminars and presentations or responding to end-user requests for assistance
• Answer end-user problems and questions
• Advise and direct student workers as an integral part of the team

In appraising the relative qualifications of candidates for all levels, consideration will be given to the extent and type of experience with various information technology functions and to the extent and type of pertinent education and formal training. At the time a job opening is posted, the hiring department will specify required knowledge and skills pertaining to specific technologies/software/equipment.

• Working knowledge of or proven capability to quickly learn programming language(s), operating systems, direct access techniques, remote processing and virtual systems to be utilized/supported within the hiring operating unit
• Knowledge of the theory, principles and practices of Operating systems, networking and applications and their interoperability and the supporting infrastructure
• Security minded and commitment to continued professional development to stay current with security best practices
• Demonstrated ability to research, quickly identify and correct problems (debug) using system utilities / diagnostics
• Familiarity with systems analysis procedures and techniques
• Consult with researchers on appropriate computing system design to meet the defined need.
• Provide user support and training.
• Documentation and training, including producing documentation on system use, configuration, and procedures
• Working with and training other group members as appropriate
• Advise and direct student workers as an integral part of the team
• Bachelor's degree in computer, electrical, or electronic engineering, or equivalent combination of education and experience
• Curiosity and tenacity for solving complex problems in disparate systems
• Knowledge of a variety of computing hardware and research and engineering software
• Detail oriented mindset in collection of vital details of the supported systems
• Good customer service skills and the ability work well with a variety of users
• Desire to solve the problem, and to improve the computing environment in the research arena with sustainable, supportable solutions
• High standards of work deliverables
• Ability to work and excel in a high paced, diverse team
• Extensive knowledge (and preferably support) of Windows and Linux systems
• Ability to learn and understand new technologies quickly
• Self-motivated and can work effectively without supervision
• Excellent communication skills with a variety of users and technical experts
• Positive, helpful and confident attitude
• Additional tasks as needed

Candidates possessing one or more of the following qualifications will be given preference:

• Experience with Linux Configuration Management (ie, Puppet)
• Experience with multi-system integration
• Familiarity and experience working with the following software and operating systems:
• Data collection tools
• Various engineering software (Matlab, Abacus, Ansys, Solidworks, etc)
• Various versions of Windows
• Linux (Debian, Redhat)

The anticipated hiring range for this position has been established as $52,223-$83,304 annually.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 9E, 10, OR 11
University Title: SYSTEM ADMINISTRATOR- ENTRY, SPECIALIST, OR EXPERT
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call Human Resources at 573-341-4241.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.