Case Manager - Pathway of Hope

Position Summary

The Salvation Army Grand Rapids Service Extension Unit is "Doing the most good" by providing holistic, person-centered services to individuals and families in need. Services include short and long-term case management; food, clothing, utility, rent, and housing support; pastoral care; and connections to community partners.

The Case Manager - Pathway of Hope (POH) is responsible for providing targeted services to participants with a desire to break the cycle of crisis and enable a path out of intergenerational poverty. The Case Manager recruits and provides a full range of case management services.

$22.00/hour, 40 hours/week

Essential Functions (approximate time spent)

• Provide long-term strength-based, person-centered, holistic case management to POH families. (75%)
• Maintain up-to-date, accurate participant information in casefiles and through database entry. (10%)
• Recruit qualifying participants for POH and promote social services and corps programs with participants and the community. (5%)
• Engage in internal and external activities to promote and further POH goals and objectives. (5%)
• Facilitate individual and group educational activities. (5%)

Education and Experience

• Bachelor's degree in a relevant field. Instead of a degree, education, and experience may be considered.
• If the degree is in social work, must be licensed by the state board.
• Previous social services or ministry experience required.
• Experience conducting long-term case management preferred.
• Must pass background checks, possess a valid driver's license, and meet MVR requirements.

Competencies

• Flexible interpersonal and communication skills.
• High level of honor in dealing with confidential information.
• Works with integrity, valuing honesty and diligence.
• Excellent organizational skills and attention to detail.
• Proficient with PC, Microsoft Office, databases, and standard office equipment.

Working Conditions

• Mostly sedentary work, sitting for long periods and working on a computer.
• Professional environment; eligible for a remote-friendly work environment.
• Must be able to communicate clearly with colleagues and participants.
• Standard business hours with occasional evenings and weekends.
• Must be able to lift 20 pounds occasionally.

Supervisory Responsibilities

None.

Driving/Travel Requirements

Drive locally to support the mission of The Salvation Army using personal vehicle.

Other Duties

All employees recognize that The Salvation Army is a church and agree that as employees of The Salvation Army, they will support its religious mission.

This job description is not all-inclusive. It is intended to identify the essential functions of the position. Supervisors may assign other duties, responsibilities, and tasks.