Loan Servicing Supervisor

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Loan Servicing Supervisor is responsible for advanced knowledge of loan operations functions, including Commercial, Construction, and Consumer Loans. The position aligns and develops a team to achieve high performance, implements initiatives and oversees attainment of objectives while demonstrating the Ameris Vision, Purpose, Expectations and Values. This includes, but is not limited to, analyzing and researching general ledger for outages, QC review of the incoming payments process received via electronically or via check, review loans on Core System for accurate payment setup, research returned payments, review various reports, and servicing of specialty lending products such as Participations, Syndications, and SWAP transactions. The position also assists with training, recruiting, special initiatives, new loan conversions and supports other areas within Loan Operations. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

* Supervises daily operations of the Loan Servicing Team.

* Recruits, coaches, leads, motivates and develops Loan Servicing Technicians.

* Delegates and ensures work completion and accuracy, monitors work flow, volume and timelines; expedites efforts as needed to meet demands and service level agreements.

* Responsible for optimizing use of resources to meet staffing needs and service levels.

* Trains and educates employees on loan servicing policies, procedures and processes.

* Monitors and ensures proper utilization of software applications to track, monitor, update and maintain status and records.

* Oversees implementation of process and system enhancements, assessing impact and delivering training.

* Monitors individual and team results and adherence to organizational policies and procedures to identify performance trends, oversee compliance and lead attainment of goals.

* Works to understand the root causes of complex issues; identifies and implements resolutions.

* Documents results and prepares reports for senior management.

* Maintains compliance with internal controls, operational procedures, and risk management policies.

* Monitors the customer experience by assessing customer feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.

* Performs and validates calculations, including interest and payoffs.

* Assist with reviews and updates to departmental procedures and assist management with process improvements.

Required Knowledge, Skills and Competencies:

* Demonstrates leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor and retain a high performing team.

* Ability to effectively express self, using language and grammar in a professional manner.

* Ability to plan, schedule and organize schedules and workloads to achieve strategic goals within or ahead of established time frames.

* Advanced ability to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact.

* Ability to provide a high level of interactive service to others, building relationships and addressing identified needs.

* Advanced computer skills and proficiency in Microsoft Office Suite products.

* Thorough knowledge of banking compliance policies and procedures.

* Able to analyze and record detailed information and produce accurate, high quality work products.

* Thorough knowledge of financial covenants, business entities, standard and non-standard loan products.

* Thorough knowledge of loan compliance policy.

* Able to manage, analyze, read, and interpret complex loan documents.

* Able to perform accurate calculations and transactions.

Industry and Work Experience:

* 6 or more years of Loan Servicing experience or similar field required.

* Supervisory or leadership experience strongly preferred.

Academic:

* High school diploma or GED required.

* Bachelor's degree or equivalent combination of education and experience strongly preferred.

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
  
  
  
  • Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
  
  
  
  
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers' Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.