Group Services Lead, Flex-Time

POSITION PURPOSE:

The Group Services team focuses on welcoming and facilitating successful group visit experiences for students, youth, and adults. Under the direction of the Group Services Supervisor, the Group Services Lead Associate is responsible for leading the day-to-day operations of the department, including on-site reception for all group visits and administrative duties as requested. The Lead Associate acts as a resource for the Group Services team and cultivates strong interdepartmental relationships through collaboration. As a flex-time position, this role will work 30-39 hours a week, and will be eligible for full benefits. Spanish language fluency preferred.

This position reports to the Assistant Manager of Group Services in the Sales and Group Services department.

PRIMARY RESPONSIBILITIES:

Direct supervision of Group Program Associates

Programming support

Administrative work

• Oversee onsite group reception team and assist with collection of payment and organization of tours upon arrival
• Interact with visitors, assisting and addressing needs, concerns, and complaints to ensure an outstanding visitor experience
• Prepare weekly schedules with field trip and group tour details for interdepartmental use
• Assist with training of Youth Program Associates to ensure a high performing team, including providing on-the-spot coaching and feedback to associates
• Act as a resource for questions relating to group ticketing and reservations as well as general Museum policies
• Initiate positive redirection for Youth Program Associates in regards to any performance-related issues
• Serve as a point of contact for volunteer staff aides and coordinate their daily duties as assigned
• Provide sales and administrative support, assisting with special projects related to the department
• Other duties as needed and assigned
• Consistent usage of the Racial Equity Lens in day-to-day operations.
• Yearly goal setting to support Racial Equity Roadmap initiatives.

QUALIFICATIONS (Education, Experience, Skills, etc.):

• Previous customer service experience required
• Previous supervisory experience preferred
• Excellent customer service skills, organizational skills, and attention to detail
• Excellent interpersonal skills and the ability to interact effectively and diplomatically with diverse groups of people, including visitors, staff, volunteers, and donors
• Ability to work in a multi-tasking fast paced environment.
• Dynamic; able and willing to be flexible if changes arise
• Ability to work independently and as a team
• Familiarity with Microsoft Office Suite
• Spanish language fluency preferred

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

• Sitting at computer stations
• Answering phone calls
• Moving around museum campus throughout the day
• Subject to interruptions
• Occasionally lifting up to 50 lbs

MATERIAL & EQUIPMENT USED DIRECTLY:

• Microsoft Office suite
• EMS (event management software)
• ATMS+ ticketing software
• Volgistics (volunteer management software)
• Two-way radios
• Other typical office equipment

Position type: This position will be covered by a Collective Bargaining Agreement with AFSCME-CWU.

Pay: The hiring hourly range for the position is $19.00 - $23.75 based on experience. A $0.50 language differential is available for hours worked for candidates who have Spanish speaking proficiency.

Benefits: A comprehensive medical/dental/vision plan, that can be extended to domestic partner, spouse, and children. DAM 100% paid Life Insurance, and Short/Long Term Disability. Generous sick and vacation paid time off and one personal day. Ten paid holidays. 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements after one year will qualify for the 3% non-elective contribution and 2% match program. A free RTD Eco Pass. Free Telehealth and Employee Assistance Program. Access to Headspace. Two weeks Paid Parental Leave. A free DAM Family Membership and perks. This position is based at the Denver Art Museum, which only has a pay to park option.

NOTE: The DAM prioritizes adaptability and a human-centered work environment. We are happy to consider accommodations to the position. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We believe in cultivating an environment where there is diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We know that searching for a job can be stressful so we would like to give you an overview of the process to manage expectations. This role may require a phone screen, interviews with hiring manager and or panel that will be held in-person at the DAM or video. This position will close November 21, 2024.

DENVER ART MUSEUM:

As an institution, we believe the Denver Art Museum is both a platform for and an amplifier of the voices of people of all races. We acknowledge that Black lives matter and communities of color - Latinx, Indigenous, Black, and others - have been underrepresented in art museums over decades, both internally and externally. We are committed to elevating all voices, artworks and perspectives and strive to support racial equity inside and out.

We prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, or disability, as well as any other status protected by federal, state or local law.

We strive to provide a professional and positive work environment for our employees. The Museum expressly prohibits any form of employee harassment on the basis of age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, disability or any other applicable status protected by federal, state or local law. Actions based on these or any legally protected characteristic will not be tolerated.

We encourage the freedom of gender expression and/or gender presentation. As an institution, we do not create barriers that may prevent any employee from expressing behaviors, mannerisms, interests, and appearances that represent their authentic personality or culture. Qualified candidates are expected to exemplify the DAM's internal values, which include being dynamic, respectful, inclusive, creative, and curious. The ability to maintain effective and positive working relationships with visitors, employees, volunteers, representatives of public and private entities, policy making bodies, and contractors is critical to the success of this position.