Sr. Program Coordinator (Study Abroad Enrollment Manager and Data Administrator)

Rutgers University

United States, New Jersey, New Brunswick

Nov 08, 2024

Position Details

Position Information

Recruitment/Posting Title	Sr. Program Coordinator (Study Abroad Enrollment Manager and Data Administrator)
Job Category	URA-AFT Administrative
Department	Global Education
Overview	With over 180 programs in more than 50 countries, Rutgers Global-Study Abroad ( RGSA) annually enrolls over 900 students in study abroad programs. The Senior Program Coordinator (Study Abroad Enrollment Manager and Data Administrator) is responsible for evaluating and enhancing application and enrollment procedures, developing strategies to boost student engagement, and ensuring the efficient use of CRM platforms, including Terra Dotta, Marketing Cloud, and Salesforce.
Posting Summary	Rutgers, The State University of New Jersey is seeking a Sr. Program Coordinator (Study Abroad Enrollment Manager and Data Administrator) for the Office of Global Education. Reporting to the Director of Study Abroad, this position plays a critical role in managing enrollment processes, optimizing CRM systems, and supporting the overall success of study abroad programs. The role includes overseeing data quality, system integrations, and reporting, while managing the application process for incoming exchange students. The Senior Program Coordinator will act as a key liaison with student services to ensure a seamless experience for both domestic and international participants. This role involves collaborating with stakeholders across departments to support program growth, improve operational efficiency, and enhance the overall student experience. Key Duties: Enrollment Management and Application Coordination: Assess and reevaluate application and enrollment processes, recommending improvements and developing strategies to increase participation in study abroad programs. Implement campaigns to boost application completion rates, design marketing objectives, and create programs to raise awareness of RGSA opportunities in collaboration with the Communications team. Support the full application process, including reviewing applications, ensuring timely processing, and assisting students with course planning, visa processes, and pre-departure orientation. CRM and Data Management: Ensure the optimal use of the Terra Dotta data management system and its integration with RGSA and other university systems. Oversee day-to-day maintenance of Terra Dotta and other Global CRM platforms (e.g., Salesforce, Marketing Cloud), troubleshooting issues and customizing configurations as needed. Manage data quality, integrations, security, and reporting to ensure accurate, efficient data handling and streamlined application processes that support enrollment growth. Incoming Exchange Coordination: Manage the application process for incoming exchange students, responding to inquiries from students and partner institutions. Collaborate with the Assistant Director for Semester Programs to maintain accurate records of student nominations and balances, and coordinate with student services to ensure a smooth enrollment process. Liaise with academic departments to enroll exchange students in appropriate courses for their term of study at Rutgers. Events and Collaboration: Participate in office events, including Study Abroad Fairs, Pre-Departure Orientations, and Exchange Student programming. Lead marketing efforts, such as application drives, tabling events, and open houses (both virtual and in-person), to promote study abroad programs.
Position Status	Full Time
Hours Per Week
Daily Work Shift	Day
Work Arrangement
FLSA	Exempt
Grade	05
Position Salary	$75,000 commensurate with experience.
Annual Minimum Salary	65741.00
Annual Mid Range Salary	81857.00
Annual Maximum Salary	97972.00
Standard Hours	37.50
Union Description	URA-AFT Administrative
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor's degree. Two (2) years of related experience.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Experience in the administration and maintenance of databases or other CRM systems. Ability to meet deadlines, prioritize simultaneous requests, and manage laterally/upwards. Ability to manage changing priorities and with multiple projects. Ability to work and learn independently.
Preferred Qualifications	Masters' Degree in Higher Education Administration, Global Affairs, Communications, Information Systems, or closely related fields. Strong understanding of international Higher Education related processes and systems. In-depth knowledge of both Terra Dotta and Salesforce products and their functionalities. Saleforce.com Admin certified & Certified Service Cloud Admin. Exceptional ability to create and maintain student information, curriculum, and/or marketing databases. Proficiency in onboarding users, allocating roles, and managing access in Terra Dotta and Salesforce. In-depth knowledge of importing data, generating reports, analyzing KPIs for various user groups. A background in University Enrollment Management or Admissions.
Equipment Utilized	Terra Dotta Study Abroad software. Salesforce Service Cloud, Pardot, Social Studio. Microsoft Office and Google Suite. Zoom and Webex.
Physical Demands and Work Environment	Work is typically completed in a seated position. The open office environment requires the ability to concentrate while others may be talking to students. The ability to work on a computer screen for 6-8 hours per day is imperative.
Special Conditions

Posting Details

Posting Number	24ST2551
Posting Open Date	11/08/2024
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	College Ave (RU-New Brunswick)
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement