Audio Visual Specialist

The Opportunity:

The Audio-Visual (AV) Specialist in Tier II IT support is an entry level position that has gained some audio-visual (AV) knowledge through work and life experiences and can troubleshoot AV issues to identify and address the source of the problem. The AV Specialist is focused on OIR Classroom Support incident tickets, classroom checks and maintenance.

This is an auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Responsibilities:

• Focuses on preventative maintenance and repair of multimedia equipment through classroom checks and remote monitoring.

• Resolves and manages multimedia issues and classroom check tickets with assistance from FWS and OPS meeting service level targets. Assists with creation and enhancement of knowledge base media and troubleshooting/repair guides.

• Assists OIR Engineering with AV installations as needed. Provides additional support for other teams in the department, including training student workers on troubleshooting, repair, and operation of equipment; assists in maintaining inventory and spare equipment; technical support for high-profile UCF events.

• Assists faculty in the use of campus multimedia with a focus on customer service.

• Follows Standard Operating Procedures within UCF IT and OIR to perform tracking and reporting functions within ServiceNow. Works to meet service level targets to ensure a high level of service delivery.

• Follows Standard Operating Procedures within UCF IT and OIR. This includes staff policies for telecommuting, administrative tasks, creating and maintaining documentation, outage communication procedures, and managing customer interactions.

• Ensures all assigned Objectives & Key Results (OKR) and various metrics are meet on annual basis. This includes departmental and individual Service Level Agreements on tickets and assignments.

• Other duties as assigned, which may include temporary supervisory responsibilities.

Minimum Qualifications:

High School Diploma or Equivalent and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Experience with AV over IP, cable management, and Crestron equipment such as NVX.

• Experience with ServiceNow, Microsoft Teams, Canvas.

• Knowledge of network infrastructure (VLAN, DHCP).

• Exceptional customer service skills, phone etiquette, and presentation abilities.

• Team leadership qualities.

• Highly motivated with the ability to perform in an immediate response environment.

Special Instructions to the Applicants:

This is an auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

This position is eligible for 5% Shift Differential Pay of the pay range minimum.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.