Customer Support Intern - (Financial Application Support)

OneStream Software
United States, Michigan, Birmingham
191 North Chester Street (Show on map)
Nov 09, 2024
Description Customer Support Intern - Financial Applications Location: Hybrid, Birmingham, MI, USA Employment Type: Internship Duration: 10 weeks (starting Monday June 9, 2025) Summary OneStream Software is a fast-paced, global financial software company committed to simplifying complex business processes for enterprises around the world. Join us to gain hands-on experience in the cutting-edge field of financial technology and develop valuable skills that will jump-start your career. As a Customer Support Intern, you'll be part of the Application Support Team, providing assistance to clients using OneStream's software. You'll gain a comprehensive understanding of how our support department operates and plays a crucial role in maintaining customer satisfaction by assisting with customer cases and helping improve our knowledge base. Why Join Us? OneStream is seeking motivated interns for Summer 2025 ready to launch their careers with hands-on experience in a dynamic environment. As an intern, you'll work on impactful projects that enhance our support services, collaborate with seasoned professionals, and gain valuable insights into the financial software industry. This role is ideal for candidates eager to learn, embrace challenges, and contribute to our mission. If you're ready to build essential skills, make meaningful contributions, and be part of an innovative team, we'd love to hear from you! * Real-world experience in a global financial software company. * Mentorship from experienced professionals in customer support and financial application management. * Enhance your skills in customer communication, problem-solving, and application troubleshooting. * Opportunity to build a foundation for a future career in financial software support and customer service. Join us this summer to develop critical skills and make an impact in customer support with a global software company! Primary Duties and Responsibilities * Learn the essentials of the OneStream software and support process. * Gain hands-on experience working with customers, troubleshooting issues, and developing effective communication skills. * Support the team in handling challenging and urgent cases, contributing to timely and effective solutions. * Assist in enhancing our knowledge base and organizing case categories to streamline data collection and reporting. * Participate in a special intern project to explore an area for improvement within the Customer Support team. Required Education and Experience * Education: Actively enrolled in an accredited university with at least 60 credits completed (minimum GPA of 3.0) or recently graduated (within the last 6-9 months). Master's degree students are also welcome. * Field of Study: Degree in Accounting, Finance, or a related field. Knowledge, Skills, and Abilities * Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint). * Strong communication skills. * Attention to detail. * A team-oriented mindset. * Eagerness to learn. Who We Are OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com. Why Join The OneStream Team * Transparency around corporate structure, salary, and benefits * Core value of customer success * Variety of project work (not industry-specific) * Strong culture and camaraderie * Multiple training opportunities All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer. #LI-KT1 #LI-Hybrid Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)