Operations Manager

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RAYUS Radiology is looking for an Operations Manager to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an Operations Manager, you will be responsible for all operational aspects of running center(s) in the assigned market. Operational responsibilities include planning, staff management, budget management, working closely with all partners, maintaining relationships with referring groups, and on-going customer service functions. This position is also responsible for meeting the quality and operational goals (i.e., efficiency, productivity, costs) for the market.

This is a full-time 40 hours a week position, Monday-Friday, 8:30am-5:00pm (hours may vary).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(40%) Center Operations

• Remains visible at centers and has an understanding of a center's morale and workload
• Maintains productive relationships with center's customer base in defined market through delivery of extraordinary customer service
• Arranges appropriate physician coverage for all contrast and sedation studies
• Interfaces with Radiologists to create and maintain up-to-date protocol manuals for all modalities
• Works with sales team, patients, and referring offices to ensure satisfaction
• Attend sales calls and lunch meetings with sales team, providing operations knowledge
• Assists in targeting payor relationship opportunities in the market
• Monitors payor referral activity
• Interfaces with Medical Director, SVP/GM, and/or all technical and administrative staff to ensure effective teamwork and efficient center operations
• Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions
• Maintains a safe environment for patients, technologists, radiologists and any other center associates with the assistance of the center safety coordinator
• Assists Marketing department to develop mailing collateral for defined market
• Ensures compliance with all HIPAA guidelines

(30%) Staff management

• Oversees and assists in training of new associates and supervisors, providing resource and technical expertise
• Manages staff performance evaluations, compensation recommendations and development of associates including performance improvement plans, disciplinary actions and/or termination of associates
• Leads regular staff meetings and employee one-on-one discussions
• Supports and conducts training efforts for continuing education for the technologists and nurses
• Ensures all technologists are compliant with CEU credits, in good standing with appropriate registries, updated with CPR credits, etc.
• Maintains staff retention by implementing effective retention strategies
• Implements strategies to promote teamwork within the center and with other associates including management and radiologists

(25%) Center Planning

• Plans, organizes, develops, implements and interprets the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operation
• Develops and manages the budget for the center(s) and recommends financial decisions for the center
• Monitors performance and profitability of services offered
• Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc.

(5%) Completes other tasks and projects as assigned

Required:

• Associate's degree
• 5 years of technical/radiology experience, functioning as a technologist within radiology imaging
• 3-5 years of management experience with direct reports
• Microsoft Office Suite Experience
• Valid driver's license and proof of current insurance

Preferred:

• Bachelor's degree in a related field
• 2-3 years marketing and sales experience in a health care setting