Customer Service Representative

Join Our Team as a Customer Service Representative

Are you ready to embark on an exciting career journey where your passion for customer satisfaction meets cutting-edge pharmaceutical solutions? Jubilant Radiopharma is seeking a dynamic and dedicated Customer Service Representative to join our team and play a pivotal role in ensuring unparalleled customer support.

Why Join Jubilant Radiopharma?

• Innovative Environment: Be part of a forward-thinking company at the forefront of the pharmaceutical industry, where your ideas and contributions are valued.
• Professional Growth: Grow your career in a supportive environment that fosters learning and development, offering opportunities for advancement within the company.
• Rewarding Work: Make a meaningful impact by providing exceptional service to our valued customers, contributing to their satisfaction and our company's success.

Position Overview:

Reporting to the Manager, Customer Service, you'll engage with customers to process orders, handle inquiries, and resolve complaints efficiently. With a focus on precision and professionalism, you'll utilize your strong interpersonal skills and attention to detail to maintain accurate records and collaborate effectively with internal teams. If you're passionate about delivering outstanding service and contributing to the success of a leading pharmaceutical company, this role is perfect for you.

Key Responsibilities:

• Customer Engagement: Engage with customers via telephone to efficiently process orders, handle inquiries, and address any concerns with professionalism and efficiency.
• Order Management: Accurately enter and manage customer orders in SAP, ensuring precision and timeliness in all transactions.
• Complaint Resolution: Proactively address and resolve customer complaints to maximize satisfaction and maintain positive relationships.
• Documentation and Record Keeping: Maintain accurate customer files and records, ensuring the quality and completeness of information for seamless operations.
• Account Management: Open and monitor customer accounts as necessary, while also managing RAM licenses and standing orders accurately.
• Collaboration: Work closely with internal departments to facilitate the investigation process and ensure timely resolution of customer feedback.

Qualifications:

• Education: High School Diploma or equivalent.
• Experience: Minimum of 1 to 3 years in a similar customer service role.
• Skills: Proficiency in MS Office (Word, Excel) is required, while experience with SAP is an asset
• Attributes: Demonstrate strong judgment, initiative, interpersonal skills, and a customer-centric approach to work.
• Team Player: Collaborate effectively within a team environment to achieve shared goals and deliver exceptional service.

Ready to Make a Difference? Apply Now!

If you're ready to embark on an exciting career journey with Jubilant Radiopharma, where your dedication to customer satisfaction and passion for excellence will be celebrated, we invite you to apply today. Join us in shaping the future of pharmaceutical customer service!

At Jubilant Radiopharma, we champion an inclusive workplace that treasures diverse perspectives, experiences, and backgrounds. We are committed to building a diverse yet inclusive workplace that is representative of the marketplace and the communities in which the Company operates. Jubilant Radiopharma is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status about public assistance, genetic status or any other status protected by federal, state or local law.

If qualified individuals with a disability need assistance in applying for this position, call Human Resources at 407-455-6700 informing us regarding the nature of your request and providing your contact information.

We look forward to speaking with you about this exciting new career opportunity!