Staff Assistant, III

Under general supervision provides clerical support to leadership and associated administrative staff throughout the Department. The Staff Assistant III must display a high degree of initiative, be engaged and able to problem solve, enjoy a working environment that is high-profile and fast-paced, can prioritize work within an environment of competing demands, and provide administrative support to a diverse group of our workforce.

Customer Service

• Greets internal and external customers in a manner that ensures the customers' needs and expectations are met
• Effectively interacts with all levels of management
• Provides Call Center coverage, including customer interactions

Clerical Support

• Performs general clerical duties including photocopying, scanning/faxing, filing, and other general office duties as needed.
• Performs general word processing duties to include letters, memos, and other types of correspondence.
• Organizes own work according to priorities set by the manager.
• Assists with function arrangements such as ordering refreshments, providing for audiovisual equipment, scheduling meeting rooms, etc.
• Provides administrative support for projects such as maintaining databases and running routine reports.
• Maintains office files and record-keeping procedures
• Expected to proactively follow through on tasks assigned and provide periodic updates to the Operations Manager or Director.
• Maintains the physical environment of the office.
• Orders and maintains office supplies inventory and office equipment.
• Processes check requests for business expenses, services, and reimbursements.
• Processes and reconciles check deposits and invoices.
• Purchases, via ebuy, products and services as requested.
• Provides coverage for other support staff during vacations, illness, and breaks.
• Performs other duties or special projects that are department or unit-specific, and that are appropriate to this level of position at the manager's request.

Minimum of 2-4 years of general office work experience

• Excellent interpersonal skills and customer service skills required for high volume, extremely interactive office environment
• Strong judgment and prioritization skills
• Intermediate level of MS Word, Excel, PowerPoint and Access
• Typing 55-65 WPM
• Ability to handle confidential information
• Ability to work independently
• Ability to work well under pressure
• Ability to prioritize work

Massachusetts General Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.