Office Clerk - Healthcare

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC's mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

• Provide general reception with excellent customer service skills responding timely to students, visitors, and staff, setting the tone for positive interactions.
• Respond to inquiries,redirect inquiries as appropriate, and takemessages using multiple modes of technology.
• Create a warm and welcoming environment for students, faculty, staff, community partners, vendors, and visitors, creating an atmosphere of trust and competence.
• Perform clerical supportfunctions that may include routine scanning, filing,dataentry,makingcopies, running reports,faxing, archiving, prepare spreadsheet.
• Screen and distribute mail as directed.
• Address student issues respectfully, promptly, and efficiently
• Assist with building schedule coordination.
• Post signage to disclose building 13 class cancellations, office and campus closures, class cancellations, and directional notifications.
• Maintain FERPA standards in all operations to ensure confidentiality of student records.
• Perform other duties including special projects asassigned.

Minimum Qualifications

• High school graduate or equivalent.
• Clerical or customer service experience.
• Experience with word processing and spreadsheet software.

• Strong organizational skills
• Intermediate Microsoft Office Suite skills

• Successful completion of a criminal history background check prior to employment.

• Excellent customer service skills; including building and maintaining internal/external relationships, customer satisfaction, and the ability to problem solve.
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ethics, integrity, and sound professional judgment. A strong commitment to maintaining confidentiality with sensitive documents and information.
• Polite telephone etiquette and ability to handle multiple phone lines.
• Become familiar with campus resources and policies, campus mail, and the use of Outlook email.
• Ability to follow directions and meet the demands of the department.
• Excellent verbal and written communication.
• Strong organizational, and interpersonal skills, critical thinking skills, and ability to multi-task.
• Strong time management techniques to complete work within specified time periods.
• Ability to work individually and in a team.
• Ability to work under pressure.

Complete application packages must include the following:

1. Tacoma Community College online application.
2. Resume & cover letter.