Principal Communications Manager

About the Team/Role

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. While these complexities may keep our customers up at night, they are why we get out of bed in the morning. With over 7,000 employees across the globe, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

WEX is seeking an experienced Principal Communications Manager to join its growing team. The global role is part of the Marketing team. Headquarters is based in Portland, ME.

The primary role of the Principal Communications Manager at WEX is to collaborate with the CEO and various stakeholders across the business to develop timely, accurate, and engaging communication campaigns tailored to both internal and external audiences, on behalf of the CEO. Establish yourself as a trusted advisor to the CEO, stakeholders, ensuring your communications are consistently relevant and impactful.

How you'll make an impact

• Advise on and develop executive CEO communications campaigns to build the organization's internal and external reputation, including CEO writing, keynote presentations, employee updates, and social media content.

• Design and execute innovative and audience-centric ways to deliver engaging content through a mix of internal and external communications channels (i.e., web/social, email, intranet posts,, videos, articles, keynote presentations, events, etc.) and apply measurement to demonstrate the impact of the programming.

• Serve as the in-house reporter for high-priority initiatives, producing relevant content.

• Draft messaging and scripts from CEO and senior executives for presentations, both written and spoken.

• Craft creative messaging approaches that reflect the diversity of voices/personas within the organization.

• Streamline content from multiple channels into digestible, easy-to-understand narratives for audiences..

• Foster and maintain relationships with leaders across the business.

• Ensure strategic and executional imperatives and projects are successfully communicated to employees and stakeholders.

• Track measurements to ensure the effectiveness of all internal communications and appropriate ROI.

• Provide input into the communications calendar, accommodating both proactive and reactive content.

• Collaborate with the PR and Marketing teams to synergize marketing and communication plans and programs that meet business needs and drive stakeholder understanding of corporate strategy, objectives, and goals.

Experience you'll bring

• MUST be located in Portland, ME

• Bachelor's degree in marketing, communications, journalism, or a related field.

• Minimum of 10 years of experience in corporate communications, with expertise in crafting communications for both internal and external audiences, and experience in content and digital channel development.

• Previous experience writing CEO content and messaging is required

• Proven ability to proactively partner with key stakeholders to ensure timely and relevant communications.

• Confidence to attend stakeholder meetings and capture communications-related content.

• Excellent writing, editing, and proofreading skills.

• Journalistic ability to source stories from employees.

• Strong interpersonal and relationship-building skills to work effectively with communications stakeholders.

• Ability to manage multiple tasks across various stakeholders.

• Familiarity with technology, particularly digital, social and video communication tools.

• Experience leveraging AI tools to enhance communication approaches, streamline content creation, and improve engagement.

• Ability to work across business lines and meet unique needs.

• Demonstrated ability to meet multiple deadlines while delivering content quickly, efficiently, and accurately.