Program Manager

The Neurological Clinical Research Institute (NCRI), at the Massachusetts General Hospital (MGH) is a premier Academic Clinical Research Organization (ACRO) managing clinical trials in neurological disorders. The NCRI employs physician clinical researchers, advanced practice providers, research nurses, project managers, data managers, SAS programmers, systems analysts, grants managers and administrative assistants dedicated to planning and implementing clinical trials.

Reporting to the Director of Site Research/Care Innovation of NCRI, the Clinical Outreach Program Manager will develop programs and services for people with neurological diagnoses through collaboration with partners in the community and research space- including wellness, education, and other services. We seek an experienced and dedicated Clinical Research Outreach Program Manager to lead and coordinate outreach efforts for clinical trials and research programs focused on neurological diseases. The ideal candidate will work closely with research teams, healthcare providers, patient communities, and external stakeholders to raise awareness, recruit participants, and support engagement in clinical research.

Responsible for tasks relevant to the scope of assigned projects:

* Develop, implement, and oversee outreach strategies aimed at recruiting and retaining participants for clinical research studies focused on neurological diseases

• Collaborate with clinical teams to ensure outreach strategies align with study protocols and participant criteria.

* Cultivate relationships with patient communities, caregivers, and healthcare professionals to raise awareness of ongoing research and clinical trials.

* Organize and facilitate educational events, workshops, webinars, and seminars aimed at increasing knowledge and participation in clinical research related to neurological disorders.

* Serve as a key point of contact for participants and caregivers, ensuring culturally competent communication, understanding of the research process, and addressing any concerns.

* Design and execute participant recruitment strategies, utilizing both digital and in-person outreach, in partnership with marketing and community partners

* Work closely with Principal Investigators, Clinical Research Coordinators, and other research staff to ensure alignment between outreach efforts and study needs.

* Act as a liaison between research teams and external partners, ensuring that communication is clear, and objectives are met.

* Collaborate with internal departments (e.g., marketing, communications, patient navigator) to create outreach materials tailored to the needs of the target populations.

* Track and report on outreach activities, participant engagement metrics, recruitment outcomes, and retention rates.

* Analyze data to assess the effectiveness of outreach strategies and make data-driven decisions to optimize future efforts.

* Ensure compliance with ethical guidelines and patient privacy regulations (HIPAA, GDPR, etc.) throughout all stages of the recruitment and retention process.

Escalates issues to Project Manager responsible for assigned projects, as appropriate. Takes on additional tasks and responsibilities, as requested.

• A bachelor's degree is required.
• 2+ years of experience in clinical research, patient recruitment, or outreach program management, preferably within the neurology field
• Background/familiarity with biology or other scientific discipline is preferred, but not required.

• Knowledge of federal regulations relating to the protection of human subjects and good clinical practice guidelines is preferred, but not required.
• Attention to detail and excellent organizational and analytical skills are required.
• Excellent computer skills working with Microsoft Office are required.
• Excellent interpersonal, written, and oral communication skills
• Team player who can take direction to work independently in an extremely fast-moving, deadline-driven environment, while balancing multiple tasks simultaneously.

• Standard Office conditions.
• Ability to travel up to 25% of the time for scheduled study and community group meetings as well as for academic conferences

No direct responsibility but may assist project managers to track site payments according to grant budgets, as needed.

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.