Sr. Mgr IT - Cloud Automation and Optimization - Hybrid

Blue Cross Blue Shield of Arizona
United States, Arizona, Phoenix
2444 W Las Palmaritas Dr (Show on map)
Nov 14, 2024
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy.AZ Blue offersa variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. We are hiring for a future start date of 1/1/2025. This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona. PURPOSE OF THE JOB Drives automation of Cloud infrastructure workflows including request, provisioning and deprovisioning. Drives cloud hosting architecture and design of applications Responsible for optimization of costs in public and hybrid cloud services Assists senior leadership with BCBSAZ wide tactical and strategic planning, annual budget management, forecasting of future budget and evaluation and drive budget cost saving opportunities. Drives the strategy and deployment of Cloud hosting support operations and provides technical leadership for design and security and supports business continuity and crisis planning for areas of responsibility. REQUIRED QUALIFICATIONS Required Work Experience 10 years of experience in computer technology and/or information systems 7 years of experience troubleshooting Datacenter and Cloud hosting systems and platforms, with an emphasis on technical problem solving 5 years of experience with designing, provisionging and deprovisioning cloud-hosted assets 5 years of experience with strategic implementation and maintenance of technology infrastructure 5 years of project delivery experience 3 years of leading cloud automation initiatives 2 years of cloud financial operations 2 years of supervisory experience Required Education Associate's degree in business, information technology, computer systems, or related field Required Licenses N/A Required Certifications N/A PREFERRED QUALIFICATIONS Preferred Work Experience 10 years of experience with Datacenter and cloud technology and architecture, troubleshooting hosting systems and platforms, with an emphasis on technical problem solving 7 years of project delivery experience 5 years of leading cloud automation initiatives 5 years of lead or supervisory experience 3 years experience in budget and financial management in IT, particularly around cloud financial operations 3 years of project management experience, preferably within a large-scale, complex, IT organization Preferred Education Bachelor's degree in computer science, Information Systems, Business, or related field Preferred Licenses N/A Preferred Certifications N/A ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES Perform cost, risk, supportability, effectiveness, and architectural compliance analysis on systems and applications. Design, automate, and maintain workflow for requests for cloud assets Design, automate, and maintain workflow for provisioning and deprovisioning of cloud assets Establish process for ongoing cost optimization reviews Drive Cloud financial operations, including implementation of showbacks/chargfebacks for cloud hosted assets Manage all Infrastructure as code components Manage DevSecOps activities for cloud hosting, including maintenance of DevOps pipelines, working closely with application teams and other stakeholders. Maintain up to date documentation. Serve as a technical resource for Information systems and managers of other departments. Assist with researching, analyzing and resolving production problems in a timely and efficient manner. Review service tickets and ensure tickets are completed and closed properly. Responsible for monitoring solutions to achieve IT scorecard goals and corporate goals. Alerting, reporting and trending information that is critical in preventing and reacting to issues on a timely basis. Also, identify and implement improvements to improve metrics and reduce production incidents. Research and analyze procedural problems and provide recommendations for improvements and changes. Produce a variety of weekly and monthly operational reports for management. Assist with disaster recovery / business continuity processes and system stability as it pertains to Cloud-hosted Platforms and Services. Strategy Participate in developing technical strategy; apply and promote technology that optimizes the portfolio of technologies, tools, products, and applications pertaining to Cloud-hosted Platforms and Services. Establish and meet short and long term department goals in accordance with overall company objectives and divisional strategic planning. Work with business leaders and subject matter experts to use technology to improve business processes, promote the strategic use of information technology, and enable workforce utilization and efficiency. Deliver assessment services, develop business cases, design solution architecture, and recommend multi-phased, complex migration programs that address technology, people/organization, and process change. Ensure re-use of existing services, solutions and components wherever possible to minimize development or acquisition of new solutions; ensure new solutions are designed and developed in a cost-efficient manner, and meet service quality. Partner with other technology leaders to identify points of leverage, integration, and resource sharing. Project Management Develop timelines, work estimates, cost projections, and manage projects to approved guidelines; review and consult on design and technical approach of projects to ensure consistency. Participate in the review of software procurement plans for compliance with IT standards and architectural decisions. Provide analytical and technical support and planning for IT projects, initiatives, and systems. Ensure change management protocols maximize benefit and alleviate unnecessary disruption. Financial Manage use of corporate funds including budgeting, financial management, and reporting. Identify opportunities to achieve administrative efficiencies while maintaining service. Provide capacity planning, forecasting, and budgeting of cloud-hosted platforms, services, and software. Review hardware and software procurement plans for compliance with IT standards and architectural decisions. Negotiate contracts in partnership with the Legal department to ensure appropriate protections and SLAs. OTHER The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Position may require evening, weekend, or on-call schedules, depending on project requirements and/or system status. Perform all other duties as assigned. REQUIRED COMPETENCIES Required Job Skills Advanced knowledge and experience related Cloud hosting design, automation, financial operations and related areas Hands on experience in multiple public cloud implementations, particularly Azure and AWS Advanced skill in computer system validation including SOP development, implementation and adherence Robust experience and knowledge in current technical architectures. Strong skills in documentation, processes and collaboration. Knowledge of ITIL foundation Knowledge of Microsoft, UNIX/LINUX operating systems. Experience working with high volume, transactional, large capacity systems in a 24x7 environment. Knowledge of budgeting and purchasing Required Professional Competencies Ability to take appropriate risks, using available data. Ability to build synergy with a diverse team in an ever-changing environment Anticipate downstream technical needs and steer architectural designs to appropriately factor in considerations. Strong analytical skills to support independent and effective decisions. Ability to interact professionally with a diverse group of executives, managers, and subject matter experts. Independent thinker with strong verbal, written and interpersonal communication skills Exhibit the ability to lead complex projects and lead matrix teamed projects. Highly skilled at designing and implementing Cloud hosting architecture, developing or supporting high-performance and secure systems and system integration Work effectively with management, project managers, business analysts, developers, engineers, architects, system administrators, and QA to conceive, design, and deliver successful deployments. Able to operate at varying levels of abstraction including business and product strategy, design, and implementation Customer service skills to deal with sensitive and difficult customer situations Ability to evaluate problems and determine hardware / software origin and then determine appropriate solution or escalation Strong understanding of information systems, business processes and the key drivers and measures for success Strong analytical and decision-making skills Ability to prepare written proposals and deliver presentations. Maintain confidentiality and privacy Required Leadership Experience and Competencies Provide leadership, promote teamwork, meet objectives and exercise independent judgment Experience leading and implementing projects and working collaboratively with other departments and levels of administration Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints Strong organizational and management skills PREFERRED COMPETENCIES Preferred Job Skills Expert knowledge of Cloud hosting technologies and architectures spanning multiple public cloud providers Knowledge of HIPAA security and privacy standards Preferred Professional Competencies Demonstrate flexibility, anticipate customer needs and communicate in a manner consistent with business strategy Able to cope with multiple priorities and high customer expectations and bridge the demands between internal and external customers Advanced understanding of information systems, business processes and key drivers and measures for success Advanced understanding of HIPAA transactions and privacy requirements Presentation and public speaking abilities Project management skills Conceptualize new business architecture and infrastructure Preferred Leadership Experience and Competencies Identify resources and training needs while fostering opportunities for staff growth Promote and support the overall quality principles and company quality program Empower associates at all levels and encourage innovation and risk taking Develop an enthusiastic and positive work environment Negotiation and influencing skills with the ability to create win/win situations Resource management skills Our Commitment AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group. Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.