Senior Director, Digital IT Program Delivery (Hybrid Work Schedule)

Sr. Director of Digital Transformation & Program Delivery

See What We're All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!

Perks

• Parts Town Pride - check out our virtual tour and culture!
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance

We are looking for a dynamic leader of transformation and program delivery to join the Parts Town team at a pivotal time in our rapid growth journey. Reporting into the Global CIO, this role will serve as a trusted partner in shaping, driving, and accelerating enterprise-wide IT and digital transformation initiatives.This role oversees the planning, execution, and delivery of complex digital programs, ensuring they align with strategic objectives and deliver measurable value. Acting as a bridge between business stakeholders, technology teams, and leadership, the Sr. Director ensures seamless collaboration, effective governance, and timely delivery of critical initiatives. In addition to program execution, the role provides strategic guidance on digital innovation, process optimization, and change management to accelerate organizational transformation and improve operational efficiency.

Key Responsibilities:

• Oversee the planning, execution, and governance of key IT programs. Ensure all initiatives within the portfolio are aligned with strategic goals. Define and lead routines for demand intake, prioritization, value creation and resource allocation for IT driven business enablers
• Act as a thought partner to the CIO, bridging strategy and execution. Shape enterprise IT transformation priorities, ensuring they directly enable business outcomes and scalable growth.
• Manage the IT project portfolio using a structured prioritization framework to ensure resources, timelines, and budgets are optimized. Balance strategic importance with operational execution across the portfolio
• Collaborate with cross-functional teams to build strategic roadmaps for IT and leveraging experience to ensure decision quality is high leveraging architecture & platform thinking
• Guide large-scale IT/business led projects and programs from initiation through execution, ensuring delivery meets expectations in terms of timelines, budgets, and value. Emphasis will be on business process change/capability building across front and back of office (applications, not infrastructure)
• Implement and refine governance models, planning processes, and demand management practices. Ensure consistent adoption of methodologies like Agile and SAFe to optimize delivery speed and effectiveness. Ensure value creation & lessons learned are captured and communicated successfully. Work on shifting IT to product centric teaming with associated agile framework and continuous flow of value.
• Serve as the critical interface between IT and business leadership alongside the CIO. Leverage business acumen to understand how we operate and translate into technology capabilities. Providing regular updates on program performance, risks, and strategic alignment. Ensure clear and effective communication across all levels
• Proactively identify risks and issues across programs, addressing challenges with strategic solutions. Develop mitigation strategies to ensure successful program execution and timely escalations

To Land This Opportunity

• You have 10 years of experience in IT/technology with large program and project delivery and management (ERP, Business Process/Data/Application focused)
• You have at least 5+ years serving in IT or Transformation leadership teams, shaping strategy, driving organizational change, and influencing executive decision-making.
• You have experience in a Digital IT consultancy role and/or managing large transformations with a focus on core business processes and how they fit within a digital IT landscape and business strategy
• You have a proven track record of delivering high impact transformation projects within enterprise environments and working within the Office of the CIO and senior stakeholders.
• You have hands on experience with SAP/Oracle (ERP type platforms), Salesforce, and/or large leading applications to demonstrate business acumen, process knowledge and change management
• You are an expert on Agile manifesto and SAFe methodologies, with a strong history of guiding organizations through transitions to product-focused delivery models and continuous improvement practices.
• You are proficient with tools such as JIRA, Azure DevOps, Confluence, Monday and Microsoft Project for portfolio management and collaboration
• Bonus points if you have past experience with SAP (ERP platforms), Salesforce, and leading application suites highly desirable
• You possess a Bachelor's degree in a relevant field (Business, IT, etc.), with an MBA or equivalent experience preferred. Accreditation with PMI and PRINCE2

About Your Future Team

We are about working hard and playing hard. We are about having each others back, taking on responsibility and making things better for all. We are gritty, roll back your sleeves and get the job done with an inclusive, positive can-do attitude. We enjoy our social events, celebrating with food (of course) and celebrating our team members life's milestones and events.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $188,104.15 - 264, 643.60 which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.