About the Role:
We are actively seeking highly
motivated, enthusiastic team players with a strong technical aptitude and
outstanding customer service skills to join our Yardi Breeze team as Associate
Technical Account Managers (ATAMs). As vital members of our team, you will play
a significant role in providing technical support for our rapidly expanding
software product, Yardi Breeze. Your responsibility will be instrumental in
ensuring our clients experience a seamless and efficient journey with our
innovative property management solution. Join us and be at the forefront of
delivering excellence with Yardi Breeze.
What You'll Do:
* Deliver exceptional customer support
via live chat, phone and email for both new and existing Breeze clients,
ensuring their satisfaction and success.
* Utilize your problem-solving skills
to proficiently troubleshoot application issues, addressing challenges and
finding effective solutions.
* Follow up on any issues that
necessitate further research or information from clients, ensuring thorough and
timely resolution.
* Prepare comprehensive write-ups for
escalated issues, meticulously logging cases, and creating detailed
documentation to facilitate issue resolution.
* Cultivate strong relationships with
customers, conducting coordinated weekly calls to complete setups and provide
personalized assistance.
* Be an integral part of our
outstanding team, collaborating closely with Breeze team members across the
United States, contributing to our collective success.
Who You Are:
- Bachelor's degree in Business
or a related field. - High proficiency in
troubleshooting and providing support through live chat, phone and email. - Outstanding customer service
skills and a strong willingness to exceed expectations. - Excellent attention to detail
and the ability to adhere to established processes. - Flexibility and the ability to
effectively manage changing priorities.
Helpful
to have:
* Previous technical support and
application troubleshooting.
* Knowledge of accounting principles.
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation.
We've created a team of over 9,000 employees in over 40 locations around the
globe dedicated to making great real estate software products. We offer a
dynamic work environment, comprehensive training programs, and abundant
opportunities for career growth.
Discover the Yardi Difference:
Yardi is more than just a software
company - we are dedicated to creating a positive impact in our communities.
Annually, Yardi extends philanthropic support to organizations chosen by our
employees. Our team has contributed to over 350 nonprofits globally,
demonstrating our commitment to various causes and communities.
Our award-winning culture,
consistently recognized by Glassdoor's prestigious "Best Place to
Work", fosters support, collaboration, and growth. We prioritize your
well-being with comprehensive benefits, including 100% paid employee medical
premiums, company profit-sharing plan, and flexible work arrangements.
Embark on a rewarding and fulfilling
career at Yardi as an ATAM for our Breeze product. Don't miss this opportunity!
Apply now and become part of #TeamYardi.
#YardiCareers #hiring
$31.25/hr
- $32.81/hr
All
submissions for open positions should be received through Yardi's applicant
portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
*eb
#LI-Hybrid
Yardi Systems
Nov 16, 2024