Call Center Customer Service Professional

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Call Center Customer Service Professional

Location(s): Lake Mary, FL

Job Summary:

• Conduct call observations using an online observation system, Verint (call recording system) and Nexidia (data mining system), Smartsheets, and Google Suite to deliver core customer experience data, analysis, and recommendations to the observation team to be communicated outward
• Complete 100% of assigned observations
• Success is measured on productivity (completing monitors) and accuracy (were the questions answered correctly)

• Prior Telecommunication experience is highly preferred (working in Telecommunication call center, call center support, Project Management, or quality-related work)
• Telecommunication product, Optix, Optix 2 Go, CoFEE, and Verint knowledge desired
• CSSC/BSC sales experience
• Strong understanding of call center processes
• Strong listening and written/oral communication skills
• Attention to detail
• Strong attendance is critical to success and necessary to meet objectives
• Must have the ability to work independently and in a team environment

• Call Center Experience 4+ years
• High School degree

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.