Clinical Service Representative I

Rutgers University

United States, New Jersey, New Brunswick

Nov 19, 2024

Position Details

Position Information

Recruitment/Posting Title	Clinical Service Representative I
Job Category	Staff & Executive - Administrative & Support
Department	RHG-RWJ Psychiatry Clinic
Overview	New Jersey's academic health center, Rutgers Biomedical and Health Sciences ( RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative I for the Psychiatry Clinic at the Robert Wood Johnson Medical School. The Clinic Services Representative I performs a variety of billing and collection duties in support of clinic and/or business operations. Provides guidance, support, and leadership to Clinic Services Representatives II as needed. Functions as a senior staff member handling more complex issues and problems. Performs administrative tasks as assigned to support effective and efficient office operations in the Department of Neurology and Psychiatry. Among the key duties of this position are the following: Answers the telephone with a pleasant demeanor, always identifying self, and location. Competently performs the following financial functions based on assignment: Scheduling, pre-registration, recording patient arrival, administering financial and HIPAA paperwork, obtaining necessary signatures, receiving referral and pre-certification numbers; performs online insurance verification to assist patient with their payment options. Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements. Maintains Computer Databases entering changes in demographic, insurance, and other information as required. Collects copays, and posts in the financial system; administers receipts and prepares necessary paperwork for later reconciliation of the batch transactions. Acts as the first point of contact with patients to resolve basic inquiries, involving insurance companies and third party companies relating to billing, insurance payments, payment arrangements, etc. Collects co-payments or self-pay balances from patients. Researches complex billing issues and consults with management for resolution in accordance with established policies and procedures.
Position Status	Full Time
Hours Per Week
Daily Work Shift	Day
Work Arrangement	This position requires a fully on-site work arrangement.
FLSA	Nonexempt
Grade	185
Position Salary
Annual Minimum Salary	51896.00
Annual Mid Range Salary	52936.00
Annual Maximum Salary	54516.80
Standard Hours	40.00
Union Description	Teamsters 97
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	PERS

Qualifications

Minimum Education and Experience	Three (3) years of experience in physician, hospital or health center billing setting, including management of various types of insurance billing processes.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Bi-lingual (English/Spanish) skills. Knowledge of medical terminology. Must be familiar with the billing practices of Medicaid and Medicare. Required to proofread and check documents for accuracy. Requires working with office equipment and confidential patient records and correspondence.
Preferred Qualifications	Candidates having experience working in a Federally Qualified Health Center.
Equipment Utilized
Physical Demands and Work Environment	Physical Demands: Standing, sitting, walking, talking and hearing. No special vision requirements. Ability to lift or exert up to 25 lbs. Work Environment: Office environment. Moderate noise.
Special Conditions	May require working evenings and/or Saturdays.

Posting Details

Posting Number	24ST1969
Posting Open Date
Special Instructions to Applicants
Regional Campus	Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus	Downtown New Brunswick
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement