The Senior Customer Service Representative is responsible for carrying out all customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.
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GEODIS is one of the world's largest leading Supply Chain Operators! At GEODIS, we create with you an infinite amount of career opportunities. As a GEODIAN, you will work hands-on with products from hundreds of customers in different industries - retail, healthcare, technology, and more - all within our warehouse distribution centers located globally.
No matter what position you're in - you will find yourself contributing to the success of your career and our customers.
The points below highlight the Senior Customer Service Representative duties:
Monitors service calls to observe CSRs' demeanor, technical accuracy, and conformity to company policies
Inputs information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints
Completes contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders
Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information
What will set you apart as GEODIAN?
Proactive decision making
Drive results and highly communicative
What project will you work on in this role?
Procedures compilations
Customer service activities
Requirements:
High school diploma or GED (General Education Diploma) equivalency
Minimum 2 years related experience and/or training
Exposure to Tier 1or 2 warehouse management system or comparable
(1)The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
(2) Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".
GEODIS
Nov 19, 2024