Service Technician

Essential Functions/Responsibilities

• Troubleshoot and service a variety of alarm products to residential homes and commercial businesses
• Locate and alleviate trouble with damaged equipment and wiring
• Readjust equipment, repair or replace inoperative equipment, and test for operation
• Prepare trouble order forms to report temporary repairs
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies
• Perform extensive programming on alarm and CCTV systems
• Mount equipment; test existing equipment
• Demonstrate equipment functions and usage to customers
• Review work orders and accurately implement products and services
• Utilize and interpret location maps, blueprints, and schematic drawings
• Verify customer has a solid understanding of how products are used for safety
• Maintain company vehicle; update truck inventory daily in lieu of work orders, replenish stock when needed, keep vehicle organized and clean
• Maintain hand tools in good working order, specifically company issued tools
• complete installations using a variety of computer programs and apps
• Work under general supervision and independently at multiple customer sites daily
• Other duties as assigned

Experience and Requirements:

• 2 years working directly with alarm panels, add on devices and troubleshooting
• 1-2 years CCTV and running wires
• 1 year access control

Skills:

• Hand and power tools
• Low voltage background is preferred

Job Competencies:

• Ability to function as a member in a team-based environment
• Proficient verbal communication skills when interacting with customers, outside sales representatives, coordinators, and management in a professional manner
• Proficient written communication and documentation skills
• Ability to maintain a professional demeanor/appearance while interacting with clients and the general public
• Strong problem solving, attention to detail, and organizational skills
• Ability to use software and applications
• Ability to follow strict written and verbal directions and rules
• Dedication to high-quality customer service delivery
• Basic math skills
• Must be able to meet deadlines
• Must conduct all work with a high level of integrity and trust, upholding the companys ethical and professional standards
• Maintain a professional appearance including wearing safety equipment and cleanliness of uniform
• Ability to adapt to a dynamic work environment

Physical Requirements:

• Regularly required to sit, walk, and stand for multiple hours
• Climb and ascend stairs, bend, crawl and stoop as required, will Climbs ladders and maneuvers in attic spaces, residential homes, and commercial locations
• Hear sounds at normal speaking levels, in person, and on the phone
• Speak including expressing and exchanging information, in person and on the phone
• Perform duties such as reading and preparing written documents, viewing security monitors and information on a phone
• Strong hand/eye coordination
• Close vision, distance vision, and the ability to adjust focus
• Constant use of both hands and arms in reaching/handling/grasping items, using a phone, writing notes, texting/ typing on a phone and standard equipment, and other administrative tasks
• Constant mental alertness and attention to detail while working
• Use hands repetitively to operate standard office equipment
• Reach with hands to lift, carry and/or move items weighing up to fifty (50) pounds

Education

• High school diploma or General Education Degree (GED)
• Attend training classes as required by State Certification/Licensing functions