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Medication Therapy Management Analyst - Full Time

Henry Ford Health System
United States, Michigan, Troy
Nov 28, 2024

GENERAL SUMMARY:
The Medication Therapy Management (MTM) Analyst assists the departmental clinical pharmacists and other staff in the operations of the MTM Program.

PRINCIPLE DUTIES AND RESPONSIBILITIES:



  • Telephonic outreach to patients eligible for the HFHS/HAP MTM Program to obtain patient enrollment and collect relevant medical and medication data.
  • Telephonic outreach to improve patients' knowledge of targeted drug(s)/disease(s) for drug adherence metrics associated with quality bonus payment structure.
  • Entering pre-identified data in MTM Program documentation tools (e.g. Access, Excel, McKesson documentation tool).
  • Liaison between patient eligible or enrolled into MTM Program and assigned clinical pharmacist.
  • Educating MTM Program members about their Health Alliance Plan pharmacy benefit and evaluating HAP prescription drug claims processor data.
  • Preparation and distribution of reports, mailings, letters, and other communications related to MTM Program.


This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and duties. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described above.

EDUCATION/EXPERIENCE REQUIRED:



  • High School Diploma or G.E.D. equivalent.
  • Exemplary oral and written communication skills. Previous call center experience strongly desired.
  • Ability to use office productivity and departmental computer systems effectively. Ability to create and effectively utilize spreadsheets and databases is desirable.
  • Previous retail pharmacy, hospital or managed care pharmacy experience is strongly desired.
  • Previous work experience with senior citizens (individuals over 65 years of age) is strongly desired.
  • Previous patient healthcare navigator experience is strongly desired.

Additional Information


  • Organization: Community Care Services
  • Department: Pharmacy-Utilization Mgmt
  • Shift: Day Job
  • Union Code: Not Applicable

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