Remote

Customer Service Representative

Firstsource
dental insurance, life insurance, vision insurance, flexible benefit account, paid time off, 401(k), employee discount, remote work
United States
Nov 19, 2024
WORK FROM HOME MEDICAID CALL CENTER--MUST LIVE IN THE STATE OF FL. Training Starts December 9th- 9:00am-6:00pm EST Production Hours- 11:00am- 8:00pm EST Must complete BG and Fingerprints Maintain a quality score of 95% or greater Answer 80+ calls per day Review and respond to all email communications no later than 24 hours from receipt. Conduct outbound calls and/or campaigns when directed. Thoroughly document all customer transactions in host system. Adhere to scheduled shifts to ensure optimal phone coverage. Ensure compliance to all regulatory guidelines. Safeguard and secure all PHI from misuse in strict accordance with LIBERTY's Information Security Policies and Procedures. Follow safety guidelines outlined by LIBERTY Dental Plan's Illness and Injury Prevention Program. Specific qualifications for this medical role include: High School diploma or GED 1 Year Call Center Exp Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents Basic mathematical skills Intermediate typing skills Other requirements include: Sitting for long periods of time Flexibility of schedule especially when overtime is in place Private/secured room without distraction Ability to multitask Specific to processing: Able to look for data entry differences Following written directions (emails, SOP documents) Self-motivation Ability to prioritize work Thinking outside the box and making judgement calls Ability to adapt to change Job Type: Full-time Salary: $16.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule: 8 hour shift Education: High school or equivalent Experience: Microsoft Office: 1 year Medical Claims: 1 year Work Location: Remote Job Type: Full-time Pay: $16.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Application Question(s): Six months healthcare claims experience. Work Location: Remote