Supv., Guest Experience

Parkland Health and Hospital System (PHHS)
United States, Texas, Dallas
5201 Harry Hines Boulevard (Show on map)
Nov 19, 2024
Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion. PRIMARY PURPOSE Responsible for supervising the day-to-day operations and staff of Guest Services during assigned shift. MINIMUM SPECIFICATIONS Education: -Prefer a High School degree. Experience: -Five years of experience in a healthcare or customer service environment. -Two years of experience in a hospitality environment. -Prefer experience in a patient navigation environment. Equivalent Experience: -May have an equivalent combination of education and experience to substitute for the experience requirements. Certification/Registration/Licensure: -None. Skills or Special Abilities: -Must have excellent verbal and written communication skills. -Must be organized and detail oriented. -Must demonstrate knowledge of community resources and services available for the targeted population. -Must have excellent interpersonal skills, particularly in working with a diverse population. Must have the ability to represent Guest Services and Parkland in a positive and effective manner. -Must exhibit caring, service-oriented behaviors toward people encountered and be able to defuse emotionally charged situations. -Must be able to apply sound judgment while resolving questions and problems for patients and visitors. Must demonstrate effective supervisory and decision-making skills. Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.