Client Operations Analyst

Job Summary:

Dexian is seeking a Client Operations Analyst for an opportunity with a client located in Castle Shannon, PA.

Responsibilities:

• Analyze client operations to identify areas for improvement
• Develop and implement strategies to optimize service delivery
• Monitor key performance indicators and prepare detailed reports
• Collaborate with various departments to enhance operational efficiency
• Manage client relationships and address their concerns promptly
• Provide actionable insights based on data analysis
• Ensure client needs are met in a timely and professional manner
• Conduct regular reviews of client operations and suggest improvements
• Assist in the development of training materials for client service teams
• Participate in client meetings to understand their requirements
• Track and report on the progress of operational improvements
• Maintain up-to-date knowledge of industry trends and best practices
• Support the implementation of new technologies and systems
• Coordinate with the IT department to resolve technical issues
• Prepare and present findings to senior management

Requirements:

• Time management
• Organizational skills
• Understanding of excel and power-point
• Knowledge of office applications is a plus
• Individual and team contributions will be required
• Strong decision making and analytical skills
• Years of experience required: 1-3
• Financial industry experience preferred
• Minimum of Associates degree required
• On site in Pittsburgh - 3 days in the office, 2 days work from home
• Top 3 skills: Candidate must exhibit great time management, organization, and multi-tasking abilities

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.