Transportation Supervisor
Please see Special Instructions for more details.
UNC Charlotte Benefits Information:
https://hr.charlotte.edu/benefits
The finalist may be subject to a criminal background check and/or motor vehicle report.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two
current/previous supervisors.
- The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
- Do not write 'see resume' on your application when completing the job duties section.
Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).
Please submit a resume and cover letter with your application if requested.
- These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
Position Information
General Information
| Vacancy Open to |
All Candidates |
| Employment Type |
Permanent - Full-time |
| If time-limited, note appointment end date |
|
| Hours per week |
40 |
| Months per year |
12 |
| Position Number |
010287 |
| NC Salary Grade Equivalency |
GN07 |
| Classification Title |
University Program Associate - Journey |
| Working Title |
Transportation Supervisor |
| Salary Range |
$40,350 - $48,204 |
| Anticipate Hiring Range |
$40,350 - $48,204 |
| FLSA Status |
Non Exempt |
| Division |
Business Affairs |
| Department |
Business Services (Adm) |
| Work Unit |
Parking & Transportation Services |
| Work Schedule |
6:30 am - 3:30 pm, Monday - Friday. Assignments outside of the traditional shift's working hours supporting special events such as Football games, Commencement ceremonies, chartered transportation and other PaTS-supported functions are required.
This position is designated as mandatory. The incumbent is expected to use sound judgment with respect to maintaining personal safety given their individual circumstances, but also to make a substantial and good-faith effort to reach the work site in a timely manner when adverse weather or other conditions affect normal campus operations. |
| Primary Purpose of Position |
The Transportation Supervisor serves as part of the Transportation unit within the Parking and Transportation Services department with responsibility for supervision of transportation-related programs and services supporting the
UNC Charlotte campus community. Among the list of supported services are Niner Paratransit, a point-to-point disability transportation service for eligible program members, including students, faculty, staff and University guests; Niner Transit, a fare-free transit bus service that transports community members around campus; a shared-bike and scooter program, intended to provide an alternative mode of transportation around campus; chartered, fixed-route and special event transportation, on and off campus; bicycle lockers.
This position supervises a specific shift's operations and staff, and coordinates the day-to-day activities - ensuring all program standards are effectively and efficiently met. Serves as the primary point-of-contact for customer service related issues and manages account information related to the various programs supported. As scope-of-work continues to expand, additional duties and responsibilities may be assigned by the Assistant Director for Transportation or their designee. |
| Minimum Education/Experience |
Required Minimum Qualifications:
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four year college or university and one year of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. |
| Essential Job Duties |
- Supervise and lead staff on your shift to help ensure University and departmental standards and expectations are met.
- Manage employees' work time and time off requests in time-keeping programs; KRONOS, Web Time Entry, Humanity.
- Ensure proper staff coverage is scheduled for regular work shifts, chartered and fixed-route services, special events, activities and functions.
- Set a do-as-I-do by your willingness to perform any task that you expect of your staff.
- Recruit, train, orient and mentor new employees to set service and program expectations, including specific program information related to Niner Paratransit, Niner Rides and Niner Transit, customer service, policies and regulatory standards, and other department-set priorities.
- Retrain and coach existing employees during incidences of poor performance to help keep expectations in focus
- Serve as a main point-of-contact for our customers, both internal and external, and provide exceptional levels of service in everything you do
- Monitor and track customer feedback to help ensure proper levels of service are being provided
- Serve as primary point-of-contact for customer inquiries, feedback and complaints, and work with staff and department leadership to modify employee performance to better meet the community's needs.
- Explain policy, procedures and regulatory-governance information to customers to better set expectations related to the transportation services our unit supports.
- Identify service issues, safety-related concerns and areas of improvement, and make recommendations on how to better support our customers.
- Inspect all Transportation equipment and resources on campus to ensure proper levels of service are available to campus community members.
- Advocate and promote transportation programs through your professional relationships and dealings with campus partners.
- Supervise all day-to-day operations, programs and services supported by the Transportation unit, including Niner Transit, Niner Paratransit, e-scooters and pedal-assist bicycles, bicycle lockers, chartered and special event transportation requests, bus advertising, and all other transportation-related services.
- Coordinate with the operator of Niner Transit regarding operational changes that may affect the campus community. Provide direction to vendor leadership to help ensure service levels remain adequate for campus needs.
- Assist the Transportation Manager with monitoring the department's preventive maintenance program. Transfer vehicles to and from maintenance facilities and other locations as needed.
- Review and address all submitted DVIRs (Driver Vehicle Inspection Reports) and Vehicle Usage Log sheets to help manage departmental vehicle needs and report vehicle defects to the Transportation.
- Conduct routine vehicle inspections to audit your employee's inspections and to help ensure vehicle defects and issues are being properly reported.
- Find, collect, review, measure, transfer and furnish data associated with Transportation services and report information to PaTS leadership to help guide program changes that may better serve the campus community.
- Create and maintain staff employee files, both personnel and disqualification (DQ) for CDL holders.
- Create and maintain employee personnel files. Maintain employee DQ files that comply with federal regulations for DOT commercial drivers.
- Communicate with employees, peers, supervisors and customers regarding program activities and updates.
- Review and respond to emails and phone calls from coworkers and customers in a timely manner.
- Document customer eligibility information and ensure dates of eligibility correlate with member access to services and programs.
- Make recommendations on policies and procedures that would benefit the employees and customers of Parking and Transportation Services.
- Utilize computer programs to log passenger transfer requests and dispatch service vehicles according to schedule needs.
- Monitor chartered transportation services; serve as a replacement vehicle operator when schedule vacancies exist.
- Monitor inventory of employees' equipment, supplies and uniforms to help ensure they are properly equipped to support the department's programs and services.
- Monitor signage and advertisement materials promoting Transportation programs and services to ensure proper messaging is being communicated to the community. Report instances where materials should be updated or replaced.
|
| Other Work Responsibilities |
- Attend University-led informational sessions like SOAR, Admitted Student Day, and other related department interest sessions to provide program and service information to campus community members and their families.
- Create performance plans that enforce University and departmental goals and review each employees' performance with them at the end of the cycle.
- Conduct disciplinary actions for employee performance issues in accordance with policies and procedures.
- Plan, coordinate and participate in quarterly safety meetings for employees, and share relevant information with teammates.
- Other duties as assigned by the Assistant Director for Transportation or their designee
|
| Departmental Preferred Experience, Skills, Training/Education |
- Graduation from a four year college or university and one year of related experience; or an equivalent combination of training and experience.
- 2+ years of supervisory experience.
- 2+ years customer service experience.
- Computer proficiency to support email, internet navigation, data input, record management.
- Experience using Microsoft and Google Suite products; (intermediate experience preferred)
- Professional experience with campus transit and/or chartered ground transportation (preferred)
- Valid Commercial Driver License (class A or B) with P endorsement (preferred).
- Valid DOT Medical Card (preferred).
|
| Necessary Licenses or Certifications |
- Valid state-issued driver license needed for position.
|
| Work Location |
9643 Poplar Lane, Charlotte, NC 28223 |
| Posting date |
11/15/2024 |
| Closing date |
12/04/2024 |
| Proposed Hire Date |
01/13/2025 |
| Contact Information |
|
| Special Notes to Applicants |
UNC Charlotte Benefits Information:
https://hr.charlotte.edu/benefits
The finalist may be subject to a criminal background check and/or motor vehicle report.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two
current/previous supervisors.
- The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
- Do not write 'see resume' on your application when completing the job duties section.
Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).
Please submit a resume and cover letter with your application if requested.
- These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
|
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)
- *
Do you have a valid driver's license?
- *
Please indicate if you have any of the following endorsements along with your valid drivers license. Valid state-issued Commercial Driver License, class A or B, with Passenger endorsement, Valid DOT medical card.
(Open Ended Question)
- *
Do you have professional experience with campus transit and/or chartered ground transportation? If so, please explain your experience.
(Open Ended Question)
- *
How many years of customer service experience do you have that is relatable to the position that you are applying to?
- less than 2 years
- 2 - 4 years
- 4 - 6 years
- 6 -8 years
- 8 - 10 years
- more than 10 years
Required Documents
- Resume / Curriculum Vitae
- Contact Information for References
Optional Documents
- Cover Letter / Letter of Interest
|
University of North Carolina Charlotte
$40,350 - $48,204
Nov 20, 2024