Customer Service Representative (remote must live in Austin, Texas area)

YOH Services LLC
401(k), employee discount
United States, Texas, Austin
8515 Brodie Lane (Show on map)
Nov 21, 2024
Customer Service Representative (remote must live in Austin, Texas area) Category: Call Centre & Customer Service Employment Type: Contract Reference: BH-379903 Customer Service Representative remote position but person must live in Austin, Texas for a business we represent in that area This is for a 18 month contract with the leading suppliers of ion implantation equipment used in the fabrication of semiconductor chips in the world. Work Shift: Hours is 10:30 A.M. to 7:30 P.M . Monday - Friday. One weekend day, working post training only. Post 6 months' work exp only. Sat or Sun (depends on rotation). Can work weekday OT to compensate for that. Location:- Austin, TX Work Type:- 100% Remote but require Candidates residing nearby Austin as they will be called in once a quarter for Team engagements and programs. Pay Rate: 25 dollars per hour What You Need To Bring To The Table: Customer Service Experience in troubleshooting, sales, etc. SAP CRM Experience Strong communication skill - written and spoken (Ability to Use Positive Language) Additional language skill - for multiple region support Supply chain process knowledge What You Will Be Doing: "One Stop Shop" for customers for any type of Services requests. This includes: Total Kit Management (TKM) Service Agreement Customers On Demand Customers or Labor dispatch. Face of company for 24x7 call center support. Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization. Responsible to process and maintain customer request via emails and phone call in SAP CRM System Responsible to create and maintain quotations/opportunities/sales orders service case in SAP CRM system Responsible in managing customer escalation by working closely with internal stakeholders Required to use existing procedures to problem solve customer escalation and follow up Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders Required to adhere to business, operation procedures and financial policy Strong communication skill - written and spoken (Ability to Use Positive Language) Knowledge of product or service What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Medical, Dental & Vision Benefits 401K Retirement Saving Plan Life & Disability Insurance Direct Deposit & weekly e-payroll Employee Discount Programs Referral Bonus Programs What are you waiting for? Apply Now! Estimated Min Rate: $17.50 Estimated Max Rate: $25.00 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.