Family Services Case Manager

The schedule for this position is Monday-Thursday 8am-3:30pm.

The starting salary is $19-$20 per hour depending on experience.

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose: Provide case management services for individuals and families receiving housing services through the Salvation Army.

Essential Duties and Responsibilities:

• Conducts client interviews regarding need for assistance
• Completes all required documentation and maintain client files including intake, skills inventories and resources, individual service plans, and ongoing case management.
• Maintains client documentation on the Homeless Management Information System and SIMS (client information management systems) and other platforms as assigned.
• Educates clients about available community resources and refer clients to appropriate community resources as needed.
• Provides financial literacy/ budget counseling and case management referrals for supportive services to help participants develop ongoing stability plans.
• Accurately and efficiently processes paperwork for eligible participants in accordance with the parameters of the funding source for households determined eligible.
• Submit appropriate funding request, as required by each funding source, on a timely basis.
• Acts as an advocate for the client with interdisciplinary team members.
• Provide 90-day follow-up after successful completion of the program.
• Follow The Salvation Army and program policies, procedures and emergency procedures.
• Assist Program and Operations Director in the completion of quarterly random record reviews and annual review of compliance with standards in order to assure for program evaluation/ certification requirements.
• Participates in assigned community meetings and task force meetings.
• Travels between Davenport and Moline Corps social service office is required.
• Driving is an essential aspect of the position.
• All other duties as assigned.

Supervisory Responsibilities: N/A

Education and/or Experience: Bachelor's degree in social work or related field required. Two years paid full-time experience in providing services to clients in a social service setting.

Qualifications: The requirements listed below are representative of the minimal knowledge, skill, and/or ability required for this position.

• Ability to be flexible and able to work on multiple projects or tasks simultaneously
• Team player, self-starter, and preform well with minimal supervision.
• The ability to access payroll, timekeeping and personal data via a web-based system.
• Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to detail and filing.
• Good communication skills both written and spoken, and ability to maintain effective working relationships.
• Demonstrated ability to handle confidential matters.
• Sensitivity to the service population's cultural and socioeconomic characteristics.

Other Qualifications: Must pass all applicable background checks. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Certificates, Licenses, Registrations: Within 90 days of hire must successfully complete the following:

Safe from Harm training, The Salvation Army's Case Manager Certification, Pathway of Hope training, and The Salvation Army's Information Management System (SIMS) training

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds.

Working Conditions: This position may require working in outdoor weather conditions. The noise level in the work environment is usually moderate.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.