Crisis Lead Manager

Position Summary:

The Crisis Services Lead Manager is responsible for coordination and collaboration with the community in relationship to the full scope of Catholic Charities Crisis Services provided within the North Central region. This position has a primary leadership and development role with the jail, courts, police, hospital and other community programs. This position will work to ensure internal community collaboration occurs with Crisis, Diversion, Mobile Crisis, PACT, and all other programs and departments for a coordinated approach. The Crisis Services Lead Manager will work directly with law enforcement and the Jail Services team to provide mental health services to the jails in designated counties, work to prevent incarceration for mentally ill individuals and focus on reintegration following incarceration. In working with the police, the jail and the court system the Crisis Services Lead will facilitate improvements to the mental health system of care.

Carry out the mission of Catholic Charities and work collaboratively with the North Central Director, North Central Director of Behavioral Health, Director of Clinical Practice, and Outpatient Services Lead Manager in developing and implementing an effective mental health delivery system to meet the needs of mentally ill individuals. The Crisis Lead Manager will directly supervise the Crisis Manager, Diversion Manager, Mobile Crisis Intervention (MCI) Manager, PACT Manager and Jail Services Manager.

Responsibilities:

Implement crisis and related behavioral health services in the North Central region in collaboration with community partners.

• In partnership with Jail Services Manager, Crisis Manager, Diversion Manager and MCI Manager, and under the leadership of the North Central Director, implement effective mental health services in the Chelan/Douglas area and services in other designated counties.
• Focus on ways to stabilize high risk individuals at risk of hospitalization and incarceration through Crisis Intervention services with the collaboration of law enforcement and other community partners
• Attend state Designated Crisis Responder meetings and provide training to keep staff current with WAC and legal system changes

Oversee all contract requirements related to Crisis, Diversion, and Jail Services

Develop professional relations with Beacon ASO and other founders

• Monitor and approve expenses as appropriate
• Respond to all contract deliverables on timely basis
• Participate in planning and reporting calls

Develop and implement a cohesive team to oversee the array of crisis and diversion services

• Provides clinical and administrative supervision to the Crisis, Diversion and MCI Manager ensuring that agency policies and procedures are followed in the delivery of services
• Educate and mentor staff at all levels on principles of crisis intervention and recovery-based services to ensure that when appropriate, programs operating using a recovery framework in tandem with medication and treatment services
• Model team approach for team members that facilitate positive communication and cooperation between all staff
• Communicate in a professional manner that promotes team work, dignity, positive relationships, trust and respect among team members
• Monitors staff efforts in linking and coordinating with internal and external services and other activities that demonstrate good clinical management of individuals with serious mental illness
• Provide back-up for the Crisis Intervention team and provide assistance in emergent crisis situations, as indicated

Quality Improvement Activities

• Review crisis records to ensure quality and appropriateness of crisis services and documentation of service delivery. Reports results to the Clinical Utilization Manager
• Coordinates Crisis Services information management activities, data collection and reporting activities in collaboration with the North Central Director
• Contributes to the development and implementation of quality services as outlined in the WAC, agency policies and procedures and the agency's Quality Management Plan; participates in relevant agency quality improvement projects in collaboration with the Clinical Utilization Manager
• Monitors delivery of services in line with the WAC and contract requirements

Safety and Security

• Ensures crisis services meet the safety needs of the crisis staff and individuals served
• Participates in verbal de-escalation and intervention in emergent situations as indicated to maintain a safe and secure environment in the Crisis program locations
• Provides back-up on-call coverage for managers and DCRs

Performs other duties as assigned

Job Requirements:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time. Position also requires ability to drive with adequate vision.

Non-Physical Requirements:

Education

• Masters' degree in Social Work or Behavioral Sciences, required

Experience

• Minimum of seven years' experience in the provision of Mental Health supervision and/or management of Crisis Services
• A minimum of 5 years' experience providing successful clinical supervision and/or team leadership

Special Skills

• Knowledge of the crisis system and crisis intervention methodologies
• Experience conducting ITA evaluations or intimate knowledge of the related laws and clinical procedures needed
• Knowledge of Washington Administrative Codes for Acute Crisis Services
• Excellent communication and collaboration skills
• Experience providing training related to working with individuals with mental illness
• Strong crisis assessment and stabilization knowledge and skills
• Culturally competent: recognizes cultural, racial and other issues that impact treatment, relationships and communications, and integrates that knowledge to work effectively with different cultures
• Ability to establish and direct a strong team
• Uses a strength-based approach in interaction with others and promotes a positive work environment
• Ability to represent the agency in a professional manner within the community
• Understands and adheres to Catholic Charities mission and expectations for professional service
• Ability for a flexible work schedule to meet the needs of the program

Licensure, Registration, Certification

• Licensure as a social worker, mental health counselor or marriage and family therapist with the State of Washington preferred.
• Agency Affiliated Counselor, Required
• Designated Crisis Responder status in Chelan-Douglas Counties within 3 months
• First Aid/CPR Certification
• Completion of Washington State clinical supervision course
• Valid WA driver's license, access to vehicle and minimum required liability insurance for WA State
• Must be deemed insurable as determined by Catholic Charities liability provider

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required