Patient Access Representative Senior

Number of Job Openings Available:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

• .7 FTE (56-hours per 2-week schedule)
• 8-hour day/evening shiftsvariable shift times (130p-1000p or 330p-1200a)
• Every other weekend rotation (10a-630p)
• Benefit eligible

Job Description:

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data for complex billing situations and enters information into the electronic medical record.

Principle Responsibilities

• Greets and welcomes patient in person.
  • Collects demographic and insurance information.
  • Checks in and interviews patient to complete appropriate paperwork.
  • Directs patient to their appointment or procedure.
  • Documents any issues and resolutions in electronic medical record.
  • Uses resources, tools and procedure to complete registration for complex accounts.
  • May assist in scheduling add-on appointments.
• Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations.
  • Obtains cost information and explains information to patient if necessary.
  • Collects co-pay or deductibles.
  • Assists and counsels patient with application process for available financial assistance programs.
• Provides technical or functional direction for employees. Mentors new staff.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• Assists patient in completion of request for information forms and submits to appropriate department.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 2 to 5 years of revenue cycle or healthcare insurance experience
• 2 to 5 years of customer service experience
• 0 to 2 years of experience using computer including an electronic medical record, Microsoft Word, Excel and Outlook
• 0 to 2 years of general office experience
• 0 to 2 years of experience as a Patient Access Representative

Preferred Qualifications

• High school diploma or GED
• Associate's or Vocational degree

Licenses/Certifications

• Certified Application Counselors State of Minnesota - MNSure Licensure upon hire preferred

Physical Demands

• Light Work:
• Lifting weightUp to 20 lbs. occasionally, Up to 10 lbs. frequently