Associate Account Manager

About B. Braun

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.BBraunUSA.com.

Position Summary:

Provides assistance to Account Managers with servicing assigned accounts and dormant accounts within the Account Managers' territories. Assist Sales and Customer Service with all aspects of sales, manufacturing, engineering, purchasing and quality control. Communicates directly with customers under the Account Manager's or leadership direction.

Responsibilities: Essential Duties

• Manages and services assigned client accounts, developing opportunities that increase revenue and information flow and/or customer satisfaction through problem resolution
• Maintains quality relationship to retain clients and win referrals to new clients.
• Assists Account Managers in developing, presenting sales plan for each existing account.
• Establishes, documents and maintains solid communication and follow-up procedures for all assigned accounts.
• Monitors account activity to ensure that defined customer key performance indicators (KPIs) are met.
• Has financial responsibility for the assigned accounts including ensuring timely and accurate billing as it relates to development projects.
• Conducts customer meetings via conference calls and/or in-person as required.
• Obtain requested customer information from Engineering, Quality, Sterilization, and /or Production in order for customers to accept a change in the product they purchase or for possible new business. Summarize information and write memo/letter. Circulate on Customer Inquiry Submission Form (QA-212) for approval.
• Complete Supplier Questionnaires, Product Questionnaires, Quality Questionnaires.
• Research Material Characteristics Information (MCI) in SAP/B.Docs, write memo, and circulate QA-212 for approval.
• Work with Material Master Group or Regulatory Compliance Questionnaires. Write Memo and circulate on QA-212.

Expertise: Knowledge & Skills

• Requires basic knowledge of relevant business practices and procedures in professional field. Uses standard theories, principles and concepts and integrates them to propose a course of action.
• Works under general supervision. Relies on experience and judgement to plan and accomplish assigned goals. May periodically assist in orienting, training, and/or reviewing the work of other peers.
• Judgement is required in resolving all day-to-day problems.
• Contacts are primarily with department supervisors, leads, subordinates, and peers. Occasional contact with external contractors/vendors.

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The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

Expertise: Qualifications -Education/Experience/Training/Etc

Required:

• Bachelor's degree or equivalent combination of education and experience.
• 02-04 years related experience required.
• Regular and predictable attendance
• Occasional business travel required, Valid driver's license and passport

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

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Responsibilities: Other Duties:

The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.

Physical Demands:

While performing the duties of this job, the employee is expected to:

• Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Lifting, Carrying, Pushing, Pulling and Reaching:

• Occasionally:Reaching upward and downward, Push/pull, Stand
• Frequently:Sit
• Constantly:N/A

Activities:

• Occasionally:Climbing stairs/ladders, Push/pull, Reaching upward and downward, Standing, Walking
• Frequently:Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting , Talking - ordinary, loud/quick
• Constantly:N/A

Environmental Conditions:

• Occasionally:N/A
• Frequently:N/A
• Constantly:N/A

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise Intensity:Moderate
• Occasionally:Other
• Frequently:N/A
• Constantly:Office environment

Equal Opportunity Employer Veterans/Disabled

PI255344235