Resource Program Manager

Summary

The Spaulding Travis Roy Center for Enhanced Independence is dedicated to accelerating personal independence and quality of life for those with tetraplegia due to SCI, their families, and caregivers. The Travis Roy Center relies on three core values central to the Center's mission: independence, accessibility, and impact to provide personalized resources in the form of physical and virtual resources for the immediate and ongoing support of people with SCI. The Travis Roy Center at Spaulding Hospital offers technologies that enable these individuals to regain functional independence in their hospital room, at-home, and within their communities.

The Travis Roy Center's Resource Program Manager will play a vital role in coordinating and overseeing the development, implementation, and management of the center's programs that support patients in their recovery journey. This role ensures the effective delivery of the center's services by working closely with the center's staff, and other departments to maintain high standards of care and operational efficiency. The Resource Program Manager will be accountable for the center's growth, team development, budgeting, and compliance with relevant regulations, while fostering a patient-centered and collaborative environment. The resource program manager will serve as a primary point of contact for patients and their families, providing them guidance and support on technology-related resources while in-hospital and after discharge from the hospital. The manager will ensure that the supportive services align with patient-specific needs and goals, working collaboratively with healthcare providers and the center's team.

Key Responsibilities

• Manage the Center's administration of key and supportive personnel
• Assist with developing patient-centered milestones and goals as they related to the mission of the Travis Roy Center
• Communicate with clinical, engineering, and outcome teams and facilitate communication between them
• Active participant in the Center's SCI Resource Consortium, a regional network that strengthens relationships between the center and special interest group members who support people with paralysis
• Improve patient access to the Center by working with the Center's team leads, clinical site managers
• Promote growth of the Center to include other SRN sites
• Establish program standards and ensure compliance
• Collect relevant program data to complete annual grant report
• Identify and address gaps in clinician knowledge with respect to assistive technologies
• Establish budget to track expenses and manage spending
• Work with development and leadership regarding program sustainability, new program initiatives, and additional federal funding resources (i.e., NIDLRR, NIH, DOD, NSF)
• Develop presentations and education sessions for target audiences
• Build relationships for program sustainability
• Performance Improvement opportunities are identified and acted upon as appropriate to implement best practices
• Coordinate evaluations for qualified patients per established guidelines, as needed and/or co-train with clinicians across the various network sites
• Evaluation plan reflects understanding of patients' age and situation and are revised based on patient progress towards stated goals
• Documentation is complete, timely and in accordance with facility and practice guidelines
• SRN Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld
• Perform other duties as assigned

Supervisory/Managerial Responsibilities

Supervise students and assistants working within the Center.

Fiscal Responsibilities

Develop and follow annual budget consistent with grant funding.

Qualifications and Experience

Required Education/Degree

Graduate of an accredited Physician Assistant, Physical Therapy, Occupational Therapy, Speech Therapy, and/or medical program.

Experience

2 - 5 years clinical and/or research experience in spinal cord injury (SCI) rehabilitation required.

Preferred:

• Minimum 3 years of clinical and/or research experience in neurologic rehabilitation
• Minimum 1 year experience working with assistive technology for people with paralysis
• Minimum 1 year management experience
• Demonstrate lived experiences with paralysis

Required Skills

• BLS required
• Effective verbal and written communication skills with the English language
• Rehabilitation technology and computer proficiency
• Appropriate knowledge of rehabilitation evaluation and treatment techniques for people with paralysis
• Effective problem-solving skills for evaluation, interpretation, treatment planning and execution taking into consideration patient's age, psychosocial, cultural and religious background
• Basic skills in teaching other and self-assessment of learning needs, strengths, and professional goals
• Safely execute all job responsibilities without risking injury to self or patients. Demonstrates the ability to assess and interact with patients and families using the theories of human growth and development, family systems, and cultural background
• Maintain variable work schedule depending on hospital/program needs to provide patient care (evening, holidays, weekend and travel)
• Highly developed communications and interpersonal skills, working with diverse population
• Work independently, be self-directed and contribute as a member of a team
• Anticipate challenges and develop and implement strategies to address
• High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations
• Travel within Spaulding Rehabilitation Network required
• Ability to build collaborative ventures with diverse constituents
• Demonstrates abilities to organize, problem solve, teach and communicate clearly
• Has the ability to work under pressure and meet deadlines
• Ability to work with patients of all ages and level of ability from pediatric to geriatric

Spaulding Rehabilitation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.