Operations Manager

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Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

About the role:
As a Operations Manager, you'll manage daily operations of the onsite and offsite warehouse to insure that no work stoppages occur related to a materials (Consumables and Collateral) shortage. Work with all levels of management to improve operational efficiencies and reduce bottlenecks by moving resources as needed to accomplish our business goals.

What you will be doing?

In this role you will be responsible for Primary liaison for service side of the client relationship including escalation, oversight of client projects and implementations, execution of account plan activities, building of relationships with client contacts and coordination of the client loyalty process.

• Manages Team of approximately 10 people to ensure all materials are onsite when needed.

• Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.

• Develops and recommends tactical and strategic plans for improving materials management processes.

• Selects, trains, coaches and leads an efficient and effective team.

• Identifies and recommends cost-saving and continuous improvement initiatives within the processing area.

• Ensures all materials meet minimum standards and are stored in accordance to FIS standards / policies

What you will need:

• Knowledge of managing and inventorying materials

• Knowledge of common inventory practices FIFO

• Proficient in Excel and has strong analytical skills

• Proficiency to effectively supervise, lead and manage staff members

• Excellent verbal and written communication skills

• Excellent problem solving, team and time management skills managing multiple deadlines for self and others

• Proficiency to operate independently

• Bachelor's degree or the equivalent combination of education, training, or work experience

• Career level management role. Moderate skills with high level of proficiency. Has full understanding of all operations processing policies and procedures. Works on one or more projects as a team member or occasionally as a project lead

• This onsite position is located at our San Antonio, TX facility

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Diverse and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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