Ampcus Inc. is seeking a strategic and client-focused Client Partner with a strong background in managing complex Technical Statements of Work (SOW) and engaging with C-level executives. The ideal candidate will excel in building and maintaining long-term client relationships, driving solution-based engagements, and ensuring client satisfaction across multiple technology domains.
Responsibilities:
- Client Relationship Management:
- Serve as the primary point of contact for key clients, fostering trust-based, long-term relationships.
- Act as a strategic advisor to client executives, understanding their business challenges, goals, and requirements to deliver tailored solutions.
- Technical SOW Oversight:
- Define, negotiate, and manage Technical Statements of Work (SOW) across various technology implementations, ensuring alignment with client expectations and scope.
- Collaborate with internal technical teams to accurately scope and document project requirements, timelines, and deliverables.
- Drive contract renewal, extension, and new SOW opportunities to maximize account revenue.
- Strategic C-Level Engagement:
- Engage and influence C-level executives by demonstrating value and understanding of their business priorities and technology landscape.
- Identify new opportunities for growth by presenting innovative solutions that align with client business objectives.
- Cross-Functional Collaboration:
- Partner with Sales, Delivery, and Technical Teams to ensure successful project execution, maintaining alignment with client goals.
- Work closely with internal teams to anticipate challenges and proactively address them to ensure client satisfaction.
- Performance Monitoring & Reporting:
- Track key performance indicators (KPIs) to assess client satisfaction, project performance, and account health.
- Provide regular updates and insights to client executives, focusing on results, improvement areas, and growth opportunities.
Qualifications:
- Experience:
- 8+ years of experience in client management or account management roles, preferably in technology consulting or IT services.
- Proven experience managing Technical Statements of Work (SOW) and large-scale technology projects.
- Demonstrated ability to work effectively with C-level executives, delivering high-value solutions and advisory.
- Skills:
- Strong understanding of technology solutions, IT infrastructure, cloud services, and/or digital transformation.
- Exceptional communication, negotiation, and interpersonal skills.
- Ability to manage multiple client accounts, prioritize tasks, and work in a fast-paced environment.
- Proficiency in CRM tools, project management software, and MS Office Suite.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
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Ampcus, Inc
Nov 21, 2024