Retail Shift Leader I - FT - Summerville

* Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)

* Provides amazing customer experiences to all internal and external customers. (ACE Values)

* Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,Excellence) values.

* Embraces an expectation of learning and growth. Enthusiastically participates in training and development.

* Celebrates and supports a culture of diversity, inclusive, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.

* Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back,Sort)

* Sorts, prices, and stocks hardline donations for sale according to established expectations.

* Sorts, tags, and stocks softline donations for sale according to established expectations.

* Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.

* Accurately records donations, production of merchandise and specified tasks.

* Exceeds established production goals corresponding to role in retail location.

* Maintains clean work environment.

* Demonstrates a mastery of cashier, softline production, and donor services / hardline production rolesthrough evaluation.

* Obtains and maintains forklift and walk-behind stacker certification.

* Obtains and maintains first-aid / CPR / BBP certification

.* Trains team members as they are on boarded. Ensures that a positive example is set for all team members

* Recognizes when team members need coaching and provides immediate coaching when applicable.

* Issue refunds and resolves customer concerns.

* Reports known or suspected security and/or theft problems to a member of store management,appropriate District Manager, and/or Asset Protection department.

* Complies with all agency policies, procedures, and safety standards throughout all work areas;maintains same to meet CARF, Department of Labor, and other regulatory standards.

* Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager; see Supervisory Responsibilities below.

* Performs all administrative and clerical duties including but not limited to completing opening/closing duties,making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager