VP BSS Transformation

Altice USA
United States, New York, Long Island City
Nov 22, 2024
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary The Vice President of BSS Transformation will lead the end-to-end process of a strategic billing transformation initiative, including the RFP process, vendor evaluation, vendor selection, project implementation, and migration. The role requires an experienced leader with deep expertise in overseeing large and complex programs, vendor management, governance frameworks, and modern billing platforms capabilities. The VP will work closely with business stakeholders and internal technology teams ensuring that the billing transformation aligns with business needs, operational efficiencies, compliance, and security requirements. Responsibilities Lead the RFP process for the billing transformation, including vendor evaluations, selection criteria, and negotiations. Manage relationships with multiple billing vendors, and evaluate their functional and technology capabilities based on Altice's business requirements and objectives. Oversee contractual terms, SLAs, and key deliverables, holding vendors accountable to project milestones and quality standards. Act as the primary liaison between vendors, business stakeholders, and internal teams, ensuring transparent communication and proactive issue resolution. Conduct regular updates with the various business units and senior leadership on progress, challenges, and risk mitigation strategies. Lead a team of project managers, billing analysts, and other supporting teams from the selected vendor ensuring the future billing solution meets operational and user needs., Oversee the billing migration process, with a focus on zero impact to the existing billing operations and overall customer experience. Establish risk management frameworks to anticipate and mitigate potential issues, with a strong emphasis on data protection, privacy, and secure migration practices. Provide insights into modern billing architectures, agile methodologies, and digital capabilities that support scalable, customer-centric billing operations. Drive continuous improvement initiatives post-implementation to enhance billing platform performance, user experience, and cost efficiencies. Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; MBA or relevant advanced degree preferred Minimum of fifteen years in telecom or related industry with proven experience in BSS/OSS, including at least five years in a senior leadership role Deep expertise in billing platforms, processes, and migration approaches Demonstrated experience leading teams and managing multi-million-dollar projects with a focus on driving business transformation and operational efficiency Strong financial acumen, including extensive experience with budgeting, P & L and risk mitigation Exceptional stakeholder and vendor management capabilities Proven experience managing complex RFP processes, including vendor negotiations and contract management Excellent communication and interpersonal skills, with a track record of successful cross-functional stakeholder engagement Preferred - Knowledge of CRM (frontline tools), ERP (Oracle), Inventory systems, and omni-channel commerce and product catalogue management platforms Preferred - Knowledge of Telco Service provisioning and activation platforms (OSS) At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details. This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $178,500.00-$255,000.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.