Roadside Assistance Technician / Tow Driver

In this role, you will have the opportunity to:

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists

• Utilize GPS and maps to locate member breakdown locations

• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires

• Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive

• Ensure 100% member satisfaction by providing excellent customer service

• Offer value to members through On-the-Go Tow or battery tests / sales

• Provide support at special events such as parades, travel shows, Car Care or Public Relations events

How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• Hourly rate is $22.50 for Tennessee.

• Overtime earning potential at time and a half the hourly wage

• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am

• $1,000 sign on bonus; split payout at 90 and 180 days of employment

• **To qualify for the Sign-On Bonus, applicants must be new to ACG.Additional details can be provided by our Recruiting Team at the time of application**

• $250 Quarterly Perfect Attendance bonus

• Fully paid training

• Medical, dental and vision benefits

• 401k with employer match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program and other professional development opportunities

• AAA Membership

• Discounts, perks, rewards and much more

We are looking for candidates who:

Required Qualifications:

• Have a high school diploma or equivalent and a valid driver's license

• Are 21 years of age or older

• Possess a valid state driver's license with minimal driving infractions / incidents.

• If employed in Illinois, possession of a valid Illinois C-NonCDLdriver's license is required

• Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties

• Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations

• Have the ability to lift materials weighing up to seventy-five (75) pounds

• Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

Preferred Qualifications:

• Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires

• Have prior tow truck driver or roadside service experience

• Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Work Environment

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.