Hospital Ambassador- Part Time 32

Schedule: Full time 40 hours: Monday - Friday 11:30 AM - 8:00 PM

• Actively greets patients, family/visitors, and staff in a polite, professional, friendly, and welcoming manner
• Communicate and educate on entrance policies, including universal masking and visitor restrictions.
• Assists with patient and family/visitor inquiries and requests by actively listening and responding. This includes but is not limited to providing information regarding hospital services and office locations and clear and understandable directions.
• Ensures hospital lobbies and public areas are clean, safe, and uncluttered by all infection control standards
• Responds to requests from patients requiring escort or assistance
• Provides accurate, service-oriented responses to a wide variety of inquiries via the patient information telephone lines while protecting patient confidentiality by HIPAA policies and guidelines.
• Works with volunteers to ensure patients, family/visitors, and staff receive accurate, timely, and service-oriented assistance.
• Initiates emergency codes and participates in actual or mock emergency procedures
• Performs other duties as assigned within the scope of the Hospital Ambassador role.
• Adheres to Departmental policies and procedures, including but not limited to:
  
  
  
  • Attendance and punctuality, including the use of time-keeping software before beginning work and at the end of the day.
  • Uniform requirements
  
  
  
  

• High school graduation required
• Customer service experience required
• Basic computer skills required to access patient information through Epic
• Able to use good body mechanics to assist patients in wheelchairs to their destination.
• Able to effectively and professionally communicate with a diverse population
• Able to problem solve and escalate matters to departmental leadership as appropriate

Brigham and Women's Faulkner Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.